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§ 113.36 SERVICE INQUIRY LOGS.
   (A)   In order to assist the town in assessing the resolution of customer service requests, inquiries and complaints, a cable operator shall be required to keep and maintain service logs, subject to any limitations imposed by state or federal law (including any subscriber privacy limitations).
   (B)   At a minimum, the service inquiry logs should contain the following:
      (1)   The date and time of the initial receipt of a service request, inquiry or complaint, together with the date and time of the initial response;
      (2)   The nature of the matter;
      (3)   The precise action taken by a cable operator in order to resolve the matter; and
      (4)   Whether the matter was resolved by allowing a credit or refund of some sort. In addition to any other right of inspection that the town may possess, it shall have the right to review and inspect a compilation of the logs. The town shall not have the right of review or inspection for any logs or any information contained within the logs that are otherwise protected by state or federal law.
(Prior Code, § 13.20.240) (Ord. 96-13.20, passed - -1996)
§ 113.37 RESTORATION OF A SUBSCRIBER’S PROPERTY.
   At any time a cable operator disturbs the yard, residence or other real or personal property of a subscriber, the cable operator shall ensure that the subscriber’s property is returned, replaced and/or restored to a substantially similar condition as that in existence prior to the disturbance by the cable operator. The costs associated with both the disturbance and the return, replacement and/or restoration shall be borne by the cable operator. The requirements imposed upon the cable operator extend to any subcontractor or independent contractor employed by the cable operator.
(Prior Code, § 13.20.250) (Ord. 96-13.20, passed - -1996)
§ 113.38 DISCONNECTION FOR NON-PAYMENT.
   A subscriber shall be subject to disconnection for non-payment if the customer fails to comply with reasonable payment policies disclosed in advance to the subscriber.
(Prior Code, § 13.20.260) (Ord. 96-13.20, passed - -1996)
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