Section
General Provisions
113.01 Purpose
113.02 Definitions
113.03 Administration; delegation of powers and authority
113.04 Request for relief
113.05 Non-compliance not excused for failure to enforce
113.06 Compliance with law
113.07 Inconsistencies with federal or state law
Conditions and Regulations
113.20 Retained rights and authorities
113.21 Notices
113.22 Indemnity
113.23 Liability insurance
113.24 Furnishing of reports
113.25 Books and records
113.26 Customer response and service standards
113.27 Notifications to subscribers; service installation
113.28 Billing practices
113.29 Installations, outages and service calls
113.30 Notifications to subscribers
113.31 Billing credit/refunds for service outages, interruptions or unsolicited service
113.32 Special service requirements
113.33 Preferential or discriminatory practices prohibited
113.34 Use and return of equipment
113.35 Security deposits
113.36 Service inquiry logs
113.37 Restoration of a subscriber’s property
113.38 Disconnection for non-payment
113.39 Voluntary disconnections and downgrades
113.40 Protection of subscriber privacy
113.41 Resolution of complaints/inquiries
113.42 Use of streets and public ways
113.43 Construction standards
113.44 System expansion
113.45 Permits and licenses
113.46 Construction, fire and safety codes
Requirements
113.60 Franchise required; agreement
113.61 Extent of grant of franchise
113.62 Franchise term; application; fees
113.63 Assignment of franchise
113.64 Public, educational and governmental access
113.65 Public service
113.66 Technical standards
113.67 Default
113.68 Federal legislation, rules and regulations; franchise subject to amendment
113.99 Penalty