(A) (1) A cable operator shall provide a subscriber with credit or a rebate for a service outage or interruption exceeding eight hours in duration beyond the time that the customer notified the cable operator of the outage.
(2) The credit for purposes of determining the amount of the credit or rebate shall be deemed to be equivalent to or the same as a 24-hour service outage.
(3) No credit or rebate shall be required where the outage was due to matters beyond the immediate control of the cable operator.
(B) In addition:
(1) For notifications by the customer after hours, these credit refund requirements shall only apply if three customers have provided notice in a given area;
(2) In the case of a regional or area outage, all affected subscribers shall be due a credit or refund if the cable operator is able to reasonably determine the subscribers affected. If the cable operator is not able to reasonably determine the subscribers affected by a regional or area outage, a credit or refund shall be given to all customers affected by the outage who make a claim for credit or refund within 30 days of the outage; and
(3) In the case of a charge for unsolicited service, a cable operator shall provide a subscriber with an adjustment or billing credit on the next available billing statement, and the subscriber shall not be considered delinquent for failure to pay a charge for unsolicited service.
(Prior Code, § 13.20.190) (Ord. 96-13.20, passed - -1996)