(a) No owner or driver shall operate or permit to be operated his or her taxicab unless a Taxicab Passenger Bill of Rights, rate card, and other information required to be posted by regulations are securely affixed to the rear passenger windows of every taxicab in operation. The Taxicab Passenger Bill of Rights shall be in a form provided by the Commissioner, which form shall state that all taxicab passengers have a right to:
(1) Ride with a driver, who:
A. is well-groomed and appropriately dressed;
B. is courteous;
C. speaks English;
D. is knowledgeable about the metropolitan area;
E. obeys all traffic laws;
F. does not use a cell phone for calls and/or texting while driving, including hand-held or hands-free devices;
(2) Ride in a safe, clean, and well-maintained taxi that has:
A. working air conditioning and heat, as appropriate;
B. clean cabin air that is smoke and chemical free;
C. reasonable silence;
D. working seatbelts for all passengers;
E. a clean cabin, exterior, and trunk;
(3) Take the most direct or shortest route to your destination, or to direct the route of your choice;
(4) Receive a receipt with information identifying the taxicab;
(5) Pay for your ride with a credit/debit card;
(6) Be accompanied by a service animal; and
(7) Eliminate or reduce your tip for poor service.
(b) The Taxicab Passenger Bill of Rights shall display in plain view of every passenger the phone number for registering complaints.
(c) A driver or owner who fails to display a Taxicab Passenger Bill of Rights as set forth in this section shall be fined one hundred dollars ($100.00) for each such failure to display said Taxicab Passenger Bill of Rights.
(Ord. No. 598-13. Passed 5-20-13, eff. 5-23-13)