A. Every alarm system monitoring company shall:
1. Prior to contacting Chico police dispatchers to respond to an alarm system, attempt to verify the activation of the alarm system, through any of the following: enhanced call verification, an independent onsite confirmation that a signal reflects a need for police assistance or investigation, or a confirmation that a signal reflects a need for police assistance or investigation via the use of a remote audio or video system monitored by an alarm system monitoring company, EXCEPT in the case of a panic or robbery alarm;
2. Provide the Chief of Police such information about the nature of its property, burglary, robbery, and panic alarms; its method of monitoring; its program for preventing false alarms; its number of false alarms and verified alarms; and its method of disconnecting audible alarm systems, each as the Chief may require by rule;
3. Provide the Director with a current list of all subscribers’ names and the associated protected premises it serves within sixty (60) days of the effective date of this ordinance, and thereafter provide updates of that list to the Director on a quarterly basis; and
4. When the Chief reports that there appears to have been a false alarm at a subscriber’s premises, work cooperatively with the subscriber and the Chief in order to determine the cause thereof and prevent recurrences.
B. Every self-monitored alarm system user shall:
1. Provide the Chief of Police such information about the nature of its property, burglary, robbery, and panic alarms; its method of monitoring; its program for preventing false alarms; its number of false alarms and verified alarms; and its method of disconnecting audible alarm systems, each as the Chief may require by rule;
2. Provide the Director with a current list of all the protected premises it self- monitors within sixty (60) days of the effective date of this ordinance, and thereafter provide updates of that list to the Director on a quarterly basis; and
3. When the Chief reports that there appears to have been a false alarm at a self-monitored alarm system user’s premises, work cooperatively with the Chief in order to determine the cause thereof and prevent recurrences.
(Ord. 2452, Ord. 2460 §1 (part))