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Water service shall be billed as part of a combined service account, payable in accordance with the following:
(Code of Iowa, Sec. 384.84)
1. Bills Issued. The Clerk shall prepare and issue bills for water service on or before the third (3rd) day of the month following the close of the billing period.
2. Bills Payable. Bills for water service shall be due and payable at the office of the Clerk by the fifteenth (15th) of the month following the close of the billing period.
3. Late Payment Penalty. Bills not paid when due shall be considered delinquent. A one-time late payment penalty of ten percent (10%) of the amount due shall be added to each delinquent bill.
Water service to delinquent customers shall be discontinued in accordance with the following:
1. Notice. The Clerk shall notify each delinquent customer that service will be discontinued if payment of the combined service account, including late payment charges, is not received by the date specified in the notice of delinquency. Such notice shall be sent by ordinary mail to the customer in whose name the delinquent charges were incurred and shall inform the customer of the nature of the delinquency and afford the customer the opportunity for a hearing prior to the discontinuance.
2. Notice to Landlords. If the customer is a tenant, and if the owner or landlord of the property or premises has made a written request for notice, the notice of delinquency shall also be given to the owner or landlord.
3. Hearing. If a hearing is requested by noon of the day preceding the shut off, the Clerk shall conduct an informal hearing and shall make a determination as to whether the disconnection is justified. The customer has the right to appeal the Clerk’s decision to the Council, and if the Council finds that disconnection is justified, then such disconnection shall be made, unless payment has been received.
Fees for restoration of discontinued service after July 1, 2017.
4. Fees. A fee of $40.00 during regular working hours - or $55.00 during off-duty hours -shall be charged before service is restored to a delinquent customer.
(Ord. 1702 - May 17 Supp.)
There shall be required from every customer or prospective customer who is not the owner of the premises served a $75.00 deposit intended to guarantee the payment of bills for service. Said deposit shall be retained by the City for so long as the customer is furnished with water and remains a non-owner. At the conclusion of water service or upon the customer becoming the owner of said property, such deposit, without interest, shall be returned to the customer after deducting therefrom any charge which the City may have against the customer for water or sewer service.
Should a meter owned by the City become defective and fail to register properly, the customer will be charged at the average consumption for a corresponding time as shown by the meter when in order. Meter accuracy testing costs referenced in Section 91.09 shall be $40.00.
(Ord. 1702 - May 17 Supp.)
Customers desiring to discontinue the use of water shall give notice to the City which shall then cause the water to be turned off. Water charges shall be made until the water is turned off. When water service is discontinued, all charges for water shall become due and payable. When water service is desired, a charge shall be made for turning on water. If a meter is removed temporarily because of an owner's absence or danger of meter damage, a charge will be made for renewing service. Charges for new and renewed service shall be $40.00 during regular working hours and $55.00 during off-duty hours.
(Ord. 1702 - May 17 Supp.)
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