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(a) Customer Complaints. A Base Owner will be responsible for handling customer complaints when directed by the Chairperson and will provide any information requested by the Chairperson regarding such complaints.
35 RCNY § 59B-17(a) | Fine: $150 | Appearance NOT REQUIRED |
(b) No Required Ride-Sharing. A For-Hire Base Owner must not require that any prospective Passenger share a ride with another prospective Passenger.
35 RCNY § 59B-17(b) | Base Fine: $50 | Appearance NOT REQUIRED |
(c) Provide Accessible Transportation. A Base Owner must provide transportation service to Persons with Disabilities.
(1) Requirements for Percentage of all Dispatched Trips Serviced by an Accessible Vehicle:
(i) At least five (5) percent of a Base's total trips dispatched between July 1, 2018, and June 30, 2019 must be trips dispatched to and completed by an Accessible Vehicle.
(ii) At least ten (10) percent of a Base's total trips dispatched between July 1, 2019, and June 30, 2020 must be trips dispatched to and completed by an Accessible Vehicle.
(iii) At least fifteen (15) percent of a Base's total trips dispatched between July 1, 2020, and June 30, 2021 must be trips dispatched to and completed by an Accessible Vehicle.
(iv) At least twenty (20) percent of a Base's total trips dispatched between July 1, 2021, and June 30, 2022 must be trips dispatched to and completed by an Accessible Vehicle.
(v) Beginning July 1, 2022, and continuing each year thereafter, at least twenty-five (25) percent of a Base's total trips dispatched between the dates of July 1 and June 30 must be trips dispatched to and completed by an Accessible Vehicle.
(2) For purposes of paragraph (1) of this subdivision, Hail Trips performed by an Accessible Street Hail Livery affiliated with a Base will count toward the total number of trips dispatched by that Base.
35 RCNY § 59B-17(c)(1)
| Fine: $50 for each 100 trips by which the Base missed the percentage of trips it was required to dispatch to Accessible Vehicles in that calendar year. Example: If Base A dispatches 100,000 trips between July 1, 2018 and June 30, 2019, but only dispatches 2,500 trips to Accessible Vehicles, the base will have missed the 5% requirement by 2,500 trips and be subject to a $1,250 fine. If a Base fails to dispatch enough trips to Accessible Vehicles to meet at least half of its percentage requirement, the Commission may seek suspension of up to 30 days or revocation. | Appearance REQUIRED |
(3) Evaluation by the Commission. Every year, beginning July 1, 2019, the Commission will review Base compliance levels, service levels, and any other information it deems relevant to determine if adjustments need to be made to the percentages set forth in paragraph (1) of this subdivision.
(4) Must Provide "Equivalent Service."
(i) The Base Owner must provide "equivalent service" to persons with disabilities.
(ii) "Equivalent Service" means that the service available to Persons with Disabilities, is equivalent to the service provided to other individuals with respect to:
A. Response time to requests for service
B. Fares charged
C. Hours and days of service availability
D. Ability to accept reservations
E. Restrictions based on trip purpose
F. Vehicle types offered
G. Other limitations on capacity or service availability
35 RCNY § 59B-17(c)(4) | Fine: $1,000 | Appearance REQUIRED |
(d) Must Dispatch Own Vehicles. A Base Owner must not dispatch a Vehicle that is not affiliated with the Base Owner's Base unless the Base Owner provides the customer with the name and license number of both the affiliated Base and the dispatching Base (clearly identifying which Base is the affiliated Base and which Base is the dispatching Base) in all communications with the customer and any materials or receipts provided to the customer.
35 RCNY § 59B-17(d) | Fine: $150 | Appearance NOT REQUIRED |
(e) Special Requirements for Street Hail Liveries.
(1) Credit/Debit Card Rules.
(i) A Street Hail Livery Base Owner must ensure that each affiliated Street Hail Livery is equipped to accept customer payment by credit and debit card.
(ii) A Street Hail Livery Base Owner is not permitted to charge a pass along or additional fee to any passenger for debit or credit card transactions in Hail Trips.
35 RCNY § 59B-17(e)(1) | Fine: First violation: $350 if plead guilty before a hearing; $500 if found guilty following a hearing. Second violation w/in 24 months: $700 if plead guilty before a hearing; $1,000 and possible suspension of License for up to 30 days if found guilty following a hearing. Third violation w/in 36 months: $750 and Revocation of License if plead guilty before a hearing; $1,000 and Revocation of License if found guilty following a hearing. | Appearance REQUIRED |
(2) E-Z-Pass® Required. A Street Hail Livery Base Owner must ensure that each affiliated Street Hail Livery is equipped with an E-Z-Pass® tag.
35 RCNY § 59B-17(e)(2) | Fine: $100 and suspension until compliance | Appearance REQUIRED |
(f) Exception to the Percentage of all Dispatched Trips Serviced by an Accessible Vehicle Requirement. A Base currently licensed on the effective date of this Subdivision (f) may opt to meet a response time requirement for requests for Accessible Vehicles, in lieu of the requirements contained in 35 RCNY § 59B-17(c)(1), if the Base meets the following requirements:
(1) A Base will be exempt from the requirements contained in 35 RCNY § 59B-17(c)(1) if it either:
(i) Is approved by the Commission as an Accessible Vehicle dispatcher, responsible for receiving requests for Accessible Vehicles from associated Bases with which it has entered into an agreement and dispatching Accessible Vehicles on behalf of itself and its associated Bases in accordance with the response time requirements contained in Paragraph (3) below, or
(ii) Associates with an approved Accessible Vehicle dispatcher by entering into an agreement with an approved Accessible Vehicle dispatcher and sending its requests for Accessible Vehicles to its associated Accessible Vehicle dispatcher.
(2) Application Requirements to be an Approved Accessible Vehicle Dispatcher. A Base applying to be approved as Accessible Vehicle dispatcher must:
(i) Submit a list of at least ten (10) Bases, owned by an entity or entities other than the owner(s) of the applicant Base, that have demonstrated an intent to associate with the applicant Base,
(ii) Submit an outreach and marketing plan outlining the ways it will inform passengers who use wheelchairs about its associated Bases' wheelchair accessible offerings, subject to the approval of the Commission, and
(iii) Submit a statement outlining the number of Accessible Vehicles it will be able to dispatch in the first three (3) and six (6) months following its approval as an Accessible Vehicle dispatcher, subject to the approval of the Commission.
(3) Response Time Requirement for Requests for Accessible Vehicles for Accessible Vehicle Dispatchers.
(i) The Accessible Vehicle dispatcher must service at least ninety percent (90%) of all the requests for Accessible Vehicles it receives in under ten (10) minutes.
(ii) For purposes of (i), "requests" will not include requests for Accessible Vehicles that were cancelled by the passenger within ten (10) minutes of the request.
(iii) If an Accessible Vehicle dispatcher fails to meet the requirements contained in (i) above, the Commission will notify the Accessible Vehicle dispatcher and provide the Accessible Vehicle dispatcher thirty (30) days to come into compliance with the stated response time requirement. Failure to come into compliance within thirty (30) days of notification may result in termination of the Accessible Vehicle dispatcher's approval, immediately subjecting the Accessible Vehicle dispatcher to the requirements contained in 35 RCNY § 59B-17(c)(1), pro-rated for the duration of the compliance period.
(4) Calculating Response Time. For purposes of Paragraph (3) above, response time will be calculated in the following manner:
(i) For trips arranged at least one hour in advance, response time will be calculated from the time at which the vehicle was scheduled to arrive at the passenger's pick-up location until the vehicle arrives at the passenger's pick-up location.
(ii) For all other trip requests, response time will be calculated from when the Accessible Vehicle dispatcher received the request until the vehicle arrived at the passenger's pick-up location.
(5) Record Collection and Reporting Requirements for Accessible Vehicle Dispatcher. In addition to the trip records an Accessible Vehicle dispatcher must submit pursuant to its licensure as an FHV Base, an approved Accessible Vehicle dispatcher must collect and transmit to the Commission within one week of the end of each calendar month, in a format, layout, and procedure prescribed by the Commission, the following records for each request for an Accessible Vehicle the Accessible Vehicle dispatcher receives:
(i) the Base License Number of the Base that sent the request to the Accessible Vehicle dispatcher,
(ii) the date and time that the request was received by the Accessible Vehicle dispatcher,
(iii) the manner in which the request was received (e.g., via phone call, smartphone app, website),
(iv) an indicator as to whether each request resulted in a completed trip,
(v) if the request was fulfilled,
A. the TLC License number of the vehicle that fulfilled the request, the Base to which the vehicle is affiliated, and the driver who fulfilled the request
B. the pickup and drop off locations of the trip
C. the date and time the vehicle arrived at the pickup location, and
D. the total passenger wait time, calculated pursuant to Paragraph (4) above,
(vi) if the request was not fulfilled,
A. the date, time, and location of the requested pickup
B. the location of the requested drop off (if provided), and
C. an indicator as to the reason the request was not fulfilled, such as passenger cancellation (including time of cancellation), passenger no-show, driver cancellation, or no vehicles available. Failure to timely provide trip records may result in termination of the Accessible Vehicle dispatcher's approval, immediately subjecting the Accessible Vehicle dispatcher to the requirements contained in 35 RCNY § 59B-17(c)(1), pro-rated for the duration of the compliance period.
(6) Fares Charged to Passengers. An Accessible Vehicle dispatcher and an associated Base cannot charge a passenger more for a trip request received from an associated Base than that associated Base would charge a passenger requesting a non-Accessible Vehicle for the same trip. Overcharging a passenger may result in an Accessible Vehicle dispatcher or an associated Base being immediately subject to the requirements contained in 35 RCNY § 59B-17(c)(1), pro-rated for the duration of the compliance period.
(7) Passenger Feedback. Each Accessible Vehicle dispatcher and associated Base must collect and transmit to the Commission within one week of the end of each calendar month, in a format, layout, and procedure prescribed by the Commission, all complaints and compliments the Base and Accessible Vehicle dispatcher received from passengers in the preceding calendar month concerning its provision of wheelchair accessible service, including all driver ratings, where applicable.
(8) Bases opting to associate with an approved Accessible Vehicle dispatcher must be able to accept requests from passengers for Accessible Vehicles in the same manner(s) in which they accept requests from passengers for non-Accessible Vehicles. Failure to accept requests from passengers for Accessible Vehicles in the same manner(s) in which a base accepts requests from passengers for non-Accessible Vehicles may result in the associated Base being immediately subject to the requirements contained in 35 RCNY § 59B-17(c)(1), pro-rated for the duration of the compliance period.
(9) In addition to submitting trip records pursuant to 35 RCNY § 59B-19, a Base opting to associate with an approved Accessible Vehicle dispatcher, and Accessible Vehicle dispatchers in their capacity as a Base which accepts trip requests, must submit to the Commission within one week of the end of each calendar month, in a format, layout, and procedure approved by the Commission, records containing the following information:
(i) For each request for an Accessible Vehicle received by the Base:
A. the date and time the Base received the request
B. the date and time the Base forwarded the request to its Accessible Vehicle dispatcher, and
(ii) For each request for a non-Accessible Vehicle that results in a completed trip
A. the date and time that the request was received by the Base,
B. an indicator corresponding to the trip record for the completed trip provided pursuant to 35 RCNY § 59B-19,
(iii) All complaints and compliments received from passengers concerning its provision of wheelchair accessible service, including all driver ratings, where applicable.
Failure to timely provide trip records may result in termination of the Accessible Vehicle dispatcher's approval, immediately subjecting the base to the requirements contained in 35 RCNY § 59B-17(c)(1), pro-rated for the duration of the compliance period.
(10) Good Standing of Associated Bases. An associated Base must remain in good standing with its Accessible Vehicle dispatcher. To remain in good standing with its Accessible Vehicle dispatcher, an associated Base must adhere to the terms of the agreement it entered into with its Accessible Vehicle dispatcher. Failure to remain in good standing with its Accessible Vehicle dispatcher may result in the associated Base being immediately subject to the requirements contained in 35 RCNY § 59B-17(c)(1), pro-rated for the duration of the compliance period, subject to the conditions of Paragraph (12) below.
(11) Evaluation by the Commission. Every year, beginning July 1, 2019, the Commission will review Base compliance levels, service levels, feedback received pursuant to Paragraph (7) of this subdivision, and any other information it deems relevant to determine if adjustments need to be made to the response time requirements set forth in paragraph (3) of this subdivision or any other requirement contained in this Subdivision (f). Any changes made to the provisions of 35 RCNY § 59B-17(f), resulting from an annual review performed pursuant to this Paragraph (11), will be subject to the City Administrative Procedure Act, Sections 1041 - 1047 of the Charter.
(12) Consequences of Termination of Approval. If the Commission terminates a Base's associated Accessible Vehicle dispatcher's approval, or if an Accessible Vehicle dispatcher terminates a Base's association, a Base associated with the Accessible Vehicle dispatcher must:
(i) Associate with a different Accessible Vehicle dispatcher within thirty (30) days following Commission provided notification of the Accessible Vehicle dispatcher's approval termination, or
(ii) Submit an application to be approved as an Accessible Vehicle dispatcher within thirty (30) days following the Commission provided notification of the Accessible Vehicle dispatcher's termination.
If a Base that is no longer associated with an Accessible Vehicle dispatcher does not associate with a different approved Accessible Vehicle dispatcher or submit an application to be approved as an Accessible Vehicle dispatcher within thirty (30) days following notification of the termination, the Base may be subject to the requirements contained in 35 RCNY § 59B-17(c)(1) on the thirty-first (31st) day following the notification.
(13) Base Accessible Service Selection Date.
A. A Base opting into the exception provided by this 35 RCNY § 59B-17(f) as an Accessible Vehicle dispatcher must submit an application to be approved as an Accessible Vehicle dispatcher within thirty (30) days of the effective date of Subdivision (f).
B. A Base opting into the exception provided by 35 RCNY § 59B-17(f) must apply with an Accessible Vehicle dispatcher at the time the Base exercises this option and must do so within sixty (60) days of the effective of Subdivision (f).
C. A Base that does not opt into the exception to 35 RCNY § 59B-17(c)(1) provided by this 35 RCNY § 59B-17(f), either as an approved Accessible Vehicle dispatcher or a Base affiliating with an Accessible Vehicle dispatcher, within the timeframes provided by this subdivision may not apply to opt into such exception until the Base's next renewal License application.
(ii) A renewing Base Applicant that had previously opted into the exception to 35 RCNY § 59B-17(c)(1) provided by this 35 RCNY § 59B-17(f) must indicate at the time of its renewal application whether it is continuing to opt into the exception to 35 RCNY § 59B-17(c)(1) provided by this 35 RCNY § 59B-17(f).
(iii) A Base that previously opted into the exception to 35 RCNY § 59B-17(c)(1) provided by this 35 RCNY § 59B-17(f), but failed to comply with the requirements of 35 RCNY § 59B-17(f) and is now subject to the requirements in 35 RCNY § 59B-17(c)(1) may not reapply to opt into the exception provided by 35 RCNY § 59B-17(f) except for good cause shown.
(Amended City Record 12/20/2017, eff. 1/19/2018; amended City Record 10/12/2018, eff. 11/11/2018; amended City Record 8/12/2019, eff. 8/12/2019; amended City Record 2/4/2025, eff. 3/6/2025)
(a) Create and Enforce Good Conduct Rules.
(1) A Base Owner must create, maintain and enforce rules governing the conduct of affiliated Drivers while performing their duty as For-Hire Vehicle Drivers.
(2) These rules must be submitted in writing to the Commission within seven days of their creation (not including holidays and weekends) and whenever these rules are updated or amended.
35 RCNY § 59B-18(a) | Fine: $25 - $100 | Appearance REQUIRED |
(b) Rules for Conduct in Area Surrounding the Base.
(1) A Base Owner will be responsible for ensuring that all "Base personnel" comply with the restrictions established in this subsection (b) within the "restricted area."
(2) For the purposes of this subdivision, "Base personnel" are the Owners of Vehicles affiliated with the Base or dispatched by the Base and their Drivers, whether they are on duty or not.
(3) For the purposes of this subdivision, "restricted area" is defined as all public streets and sidewalks located on either side of the Base's street or within the city block front where the Base is located, including both sides of the street on which the Base is located.
(4) In the "restricted area," "Base personnel" must not do any of the following:
(i) Double park
(ii) Park on the sidewalk
(iii) Park across a driveway
(iv) Park by or at a fire hydrant or bus stop
(v) Park, stop, or stand in any manner that violates the Vehicle and Traffic Laws of the State of New York and the New York City Traffic Rules
(vi) Do mechanical maintenance or make repairs on any Vehicle, except to emergency repairs that are necessary to move a disabled Vehicle (Examples of disabling conditions: a dead battery or a flat tire)
35 RCNY § 59B-18(b)(1)-(4) | Fine: $50 for first occasion; $100 - $250 for the second and subsequent occasions; non-renewal of Base License for violations on six dates within 12 months | Appearance REQUIRED |
(5) A Base Owner must ensure that "Base personnel" obey all applicable traffic and parking regulations within the "restricted area."
35 RCNY § 59B-18(b)(5) | Fine: $50 | Appearance REQUIRED |
(6) A Base Owner must ensure that "Base personnel" do not create a nuisance such as engaging in unnecessary horn honking, littering, or playing loud audio material within the "restricted area."
35 RCNY § 59B-18(b)(6) | Fine: $50 | Appearance REQUIRED |
(c) Special Requirements for Street Hail Liveries: Credit Cards for Hail Trips.
(1) A Street Hail Livery Base Owner can deduct from any credit or debit card payments due to a Street Hail Livery Driver any amounts required to be collected for payment of the MTA Tax.
(2) A Street Hail Livery Base Owner must pay the Street Hail Livery Driver on no less than a weekly basis, the total amount of all credit card payments received during that period. The Base Owner must provide an itemized receipt, showing all deductions, with each payment.
35 RCNY § 59B-18(c)(2) | Fine: $100 | Appearance NOT REQUIRED |
(3) A Street Hail Livery Base Owner can withhold from the cash payments to a Street Hail Livery Driver (and all such withholdings must be identified on the receipt) the following:
(i) the sum of all MTA Tax payments due from the Street Hail Livery Driver; and
(ii) the sum of all tolls and charges deducted by the MTA Bridges & Tunnels from the E-Z-Pass® account of the Street Hail Livery Base Owner for trips provided by the Street Hail Livery Driver.
35 RCNY § 59B-18(c)(3) | Fine: First violation: $200 Second violation: $300 Third violation: $500 In addition to the penalty payable to the Commission, the ALJ may order the Base Owner to pay restitution to the Driver, equal to the excess amount that was charged to the Driver. | Appearance REQUIRED |
(d) A Base is permitted to penalize a Driver who does not pick up a Passenger for a pre-arranged trip.
(e) Limits on Hours of Driving.
(i) Generally. A Base or Associated Base must not dispatch a Driver to transport any Passenger(s) for hire in excess of the daily and weekly limits detailed in this subdivision.
A. Daily and weekly driving hours will be calculated by adding up the time that passengers are being transported for hire. Time between trips will not be counted as driving hours.
B. If any time exceeds the daily limit and serves as the basis for a violation of the daily limit, such time cannot also be counted toward a violation of the weekly limit.
C. It is a defense to a violation of the limits set forth in this subdivision that any such limit was exceeded because of a single trip that began before the limit was reached.
(ii) Daily Limit. A Base or Associated Base must not dispatch a Driver to transport any Passenger(s) for hire in more than 10 hours in total in any 24-hour period. Exception: If a Base or Associated Base does not dispatch a Driver to transport Passengers in at least eight consecutive hours, the 10-hour count resets and such Base or Associated Base can resume dispatching such Driver to pick up Passengers for hire.
35 RCNY § 59B-18(e)(ii) | Fine: $200 for each dispatch over the limit | Appearance NOT REQUIRED |
(iii) Weekly Limit. A Base or Associated Base must not dispatch a Driver to transport any Passenger(s) for hire in more than 60 hours in total in any seven-day period that begins on Monday and ends on Sunday.
35 RCNY § 59B-18(e)(iii) | Fine: $200 for each dispatch over the limit | Appearance NOT REQUIRED |
(f) Base Agreements.
(1) Agreements Must Include All Terms. Any terms or conditions a Driver or Vehicle owner must accept or agree to in order to receive a dispatch from a For-Hire Base, any terms or conditions a Driver or Vehicle owner must accept or agree to in order to receive payment from a For-Hire Base or the entity designated by the For-Hire Base to process and disburse payments to Drivers and Vehicle owners, any costs a Driver or a Vehicle owner must pay a For-Hire Base, and any formulas used by a Base to calculate Driver or Vehicle owner earnings must be included in a Base Agreement that complies with the provisions of this subdivision.
(i) Written records required under this subdivision may be maintained in hard copy or electronically.
35 RCNY § 59B-18(f)(1) | Fine: First violation: $500; Second and subsequent violations: $1,000 and/or suspension for up to 30 days. In addition to the penalty payable to the Commission, the Hearing Officer must order the Base to pay restitution to the Driver or Vehicle owner, equal to the amount charged to the Driver or Vehicle owner in violation of this rule. | Appearance REQUIRED |
(2) Base Agreement Must be in Writing.
(i)* All Base Agreements, including any amendments, must be in writing and signed by the Base and the Driver or Vehicle owner. Electronic signatures are permissible for electronic Base Agreements.
* Editor's note: there are two subsections designated as (i).
(i)* A copy of the fully executed Base Agreement must be provided to the Driver and/or Vehicle owner and be made available on-demand at the Driver's and/or Vehicle Owner's request.
* Editor's note: there are two subsections designated as (i).
(ii) A Base Owner must ensure that all Base Agreements are maintained in accordance with Paragraph (6) of this subdivision and made available for inspection by Commission representatives during regular business hours.
35 RCNY § 59B-18(f)(2)(i)-(ii) | Fine: $500 | Appearance NOT REQUIRED |
(iii) Terms. The Base Agreement must provide:
(A) All costs and fees that may be charged by the Base.
(1) For each cost or fee that will be charged, the Base Agreement must provide in clear and unambiguous language an explanation of the cost or fee.
(2) For each cost or fee that may be charged, the Base Agreement must provide in clear and unambiguous language an explanation of the conditions that will result in the imposition of such cost or fee.
(B) An explanation of how the Driver's earnings will be calculated, including but not limited to a percentage of fares paid by passengers that will be forwarded to the Driver or a formula used by the Base.
(C) All requirements the Driver or Vehicle must meet in order to receive a dispatch.
(iv) Overcharges. Every Base Agreement must contain a clearly legible notice that overcharging a Driver or Vehicle owner is prohibited by the Commission's Rules, and that complaints of overcharges may be made in writing to the Commission or by telephone to 311.
(v) Plain Language. Base Agreements must be written in clear and unambiguous language.
35 RCNY § 59B-18(f)(2)(iii)-(v) | Fine: First violation: $500; Second and subsequent violations: $1,000 and/or suspension for up to 30 days. In addition to the penalty payable to the Commission, the Hearing Officer must order the Base to pay restitution to the Driver, equal to the amount charged to the Driver in violation of this rule. | Appearance REQUIRED |
(3) Driver Payments.
(i) A Base may require payment of only those costs and fees specified in the Base Agreement. Requiring payment of costs and fees not specified in the Base Agreement is an overcharge.
(ii) A Base cannot charge, request or accept a tip.
(iii) A Base cannot require payment by a Driver of a summons not written to the Driver except when:
a. the Driver and Base are operating under the terms of a franchise agreement filed with the Attorney General of the State of New York or a cooperative agreement filed with the Commission,
b. such franchise agreement or cooperative agreement explicitly allows for such payments, and
c. the base does not operate as or dispatch trips on behalf of a High-Volume For-Hire Service.
(iv) A Base cannot charge, request or accept any fee for revenue generated from an Interior Advertising System.
35 RCNY § 59B-18(f)(3) | Fine: First violation: $500; Second and subsequent violations: $1,000 and/or suspension for up to 30 days. In addition to the penalty payable to the Commission, the Hearing Officer must order the Base to pay restitution to the Driver, equal to the amount charged to the Driver in violation of this rule. | Appearance REQUIRED |
(4) Driver Earnings.
(i) A Base must remit all earnings to the Driver or Vehicle owner. A Base may only deduct costs and fees from the earnings if those costs and fees are specified in the Base Agreement as required in Paragraph (2) of this subdivision and the Base Agreement further provides that such costs and fees will be withheld from the earnings.
35 RCNY § 59B-18(f)(4)(i) | Fine: First violation: $200 Second violation: $300 Third violation: $500 In addition to the penalty payable to the Commission, the Hearing Officer must order the lessor to pay restitution to the Driver, equal to the amount owed to the Driver. | Appearance REQUIRED |
(ii) Drivers must be paid earnings for every trip made by the Driver within one week of the trip's completion except when:
a. the Driver and Base are operating under the terms of a franchise agreement filed with the Attorney General of the State of New York or a cooperative agreement filed with the Commission,
b. such franchise or cooperative agreement explicitly defines the terms under which and times at which the driver will receive payment for completed trips, and
c. the base does not operate as or dispatch trips on behalf of a High-Volume For-Hire Service.
35 RCNY § 59B-18(f)(4)(ii) | Fine: $100 In addition to the penalty payable to the Commission, the Hearing Officer must order the Base to pay restitution to the Driver, equal to the difference between what the Base paid the Driver and what the Driver actually earned. | Appearance NOT REQUIRED |
(5) Written Receipts. For every financial transaction under the Base Agreement or these Rules, the Base must give a written receipt to the Driver or Vehicle owner.
(i) The receipt must include, as applicable, the name of the Driver and the Vehicle license number subject to the Base Agreement.
(ii) The receipt must clearly state the following information with respect to the payment or deduction:
(A) The date;
(B) The name of the recipient;
(C) The amount;
(D) The purpose of the payment or deduction;
(E) The number of the section of this chapter or provision of the Base Agreement that authorizes the payment or deduction; and
(F) If the Base is a High-Volume For-Hire Service, the applicable minimum per minute and per mile rates for the time period covered by the receipt.
(iii) For Driver and Vehicle owner earnings, in addition to the items specified in Subparagraph (ii) of this paragraph, the receipt must also include the amount paid by passengers for trips during the time period covered by the receipt and any calculation used to determine the earnings, including the per-trip minutes and miles for which the Driver is being paid. Such calculation must conform to the applicable policy, formula or schedule provided in the Base Agreement.
35 RCNY § 59B-18(f)(5) | Fine: $200 per missing receipt | Appearance REQUIRED |
(6) Records Maintenance. A Base must maintain for a period of three years from the date a Base Agreement expires or is cancelled or from the last trip dispatched to the Driver or Vehicle, whichever is later:
(i) A copy of the executed Base Agreement and any amendments;
(ii) Records of all itemized earnings paid to Drivers and Vehicle owners; and
(iii) Records of all itemized payments received from Drivers and Vehicle owners.
35 RCNY § 59B-18(f)(6) | Fine: $100 for each missing item | Appearance REQUIRED |
(7) Form 1099-K. If a High-Volume For-Hire Service is required to provide a Driver with a Form 1099-K, the High-Volume For-Hire Service must also provide the Driver:
(i) The total mileage for trips covered by the Form 1099-K, and
(ii) An itemization of the items deducted from the gross amount reported on the Form 1099-K.
(8) Collective Bargaining Exception. The provisions of this subdivision do not apply to Bases and Drivers whose business relationship is governed by the terms of a collective bargaining agreement.
(h) Business Requirements – Nondiscrimination. No Base may discriminate against or impose any negative consequences on a Driver based on whether or not the Driver chooses to operate a For-Hire Vehicle with an Interior Advertising System, or based on the brand or affiliation of the Interior Advertising System. Negative consequences and/or discrimination include but are not limited to: deactivating the Driver, reducing the compensation provided to the Driver, either directly or indirectly through manipulating the number or type of rides assigned to the Driver, or disciplinary action.
35 RCNY § 59B-18(h) | Penalty: First Violation: $1,000 fine Second Violation: $1,000 and/or Suspension for up to 30 days. | Appearance NOT REQUIRED |
(Amended City Record 9/20/2016, eff. 10/20/2016; amended City Record 2/13/2017, eff. 3/15/2017; amended City Record 10/12/2018, eff. 11/11/2018; amended City Record 12/11/2018, eff. 1/10/2019; amended City Record 12/9/2020, eff. 1/8/2021; amended City Record 6/30/2021, eff. 7/30/2021; amended City Record 3/13/2023, eff. 3/13/2023; amended City Record 2/4/2025, eff. 3/6/2025)
(a) Required Information. A Base Owner, other than a High-Volume For-Hire Service, must make sure that the following records are collected and transmitted to the Commission on a monthly basis in a format, layout and procedure prescribed by the Commission:
(1) With respect to all dispatched calls:
(i) The date, the time, and the location of the Passenger pickup and drop-off.
(ii) The Driver's TLC Driver License number.
(iii) The dispatched Vehicle's License number.
(iv) The TLC License number of the For-Hire Base that dispatched the Vehicle.
(v) The TLC License number of the For-Hire Base affiliated to the dispatched Vehicle.
(vi) Whether the Passenger is sharing the Vehicle for part or all of the trip with a Passenger from another dispatched call.
(vii) Where applicable, an indication that the trip concluded in a cancellation by the Passenger or Driver.
(2) Affidavit of No Dispatch. Where a base has not dispatched any trips in a reporting period, the base must submit an affidavit to the TLC affirming same. Use of e-signature on the TLC website will satisfy this requirement.
35 RCNY § 59B-19(a)(2) | Fine: $100 for each day past the date the affidavit is due if plead guilty before a hearing and suspension until compliance; $150 for each day past the affidavit due if found guilty following a hearing and suspension until compliance. Fine amount not to exceed $10,000. | Appearance NOT REQUIRED |
(3) Timely Submission of Trip Records.
(i) A base must submit trip records for a month's trips no later than the last day of the following month. For example, all September trip records will be due on October 31st. The following penalties accrue with respect to each untimely submission of trip records:
35 RCNY § 59B-19(a)(3) | Fine: $100 for each day past the date the records are due if plead guilty before a hearing and suspension until compliance; $150 for each day past the records are due if found guilty following a hearing and suspension until compliance. Fine amount not to exceed $10,000. | Appearance NOT REQUIRED |
(4) Incomplete Trip Records. With respect to all trip records submitted to TLC:
(i) Each set of submitted records must be complete and include all information listed in and required by paragraph (1) of this subdivision, and for those bases subject to Minimum Driver Payment Requirements, all information listed in and required by subdivision (d) of this section. The following penalties accrue with respect to each trip for which all required information was not submitted.
35 RCNY § 59B-19(a)(4)(i) | Fine: $100 per incomplete trip record for the first ten incomplete records and suspension until compliance; $500 per each incomplete record thereafter and suspension until compliance. Fine amount not to exceed $10,000. | Appearance NOT REQUIRED |
(5) Inaccurate Trip Records. With respect to all trip records submitted to TLC:
(i) The records that each Base submits for any time period in which they dispatch trips must not contain inaccuracies. For example, the date, time and location of the passenger pick-up that is required by paragraph (1) of this subdivision must be accurate. The following penalties accrue with respect to each trip that was submitted inaccurately.
35 RCNY § 59B-19(a)(5)(i) | Fine: $100 per trip record inaccuracy for the first ten inaccuracies and suspension until compliance; $500 per inaccuracy thereafter and suspension until compliance. Fine amount not to exceed $10,000. | Appearance NOT REQUIRED |
(6) With respect to all affiliated Vehicles:
(i) The Owner's name, mailing address, and home telephone number
(ii) The Vehicle's registration number
(iii) The Vehicle's License number
(iv) The Vehicle's license plate number
(v) The name of the Vehicle's insurance carrier and the policy number
(vi) The dates of inspection of the Vehicle and the outcome of each inspection
35 RCNY § 59B-19(a) | Fine: $100 if plead guilty before a hearing and suspension until compliance; $150 if found guilty following a hearing and suspension until compliance.
| Appearance NOT REQUIRED |
(b) Maintenance of Required Information.
(1) A Base Owner must make sure that all required information listed above is kept and made available for inspection by Commission representatives during regular business hours.
(2) Required operational records must be maintained at the Base for a period of 18 months; inspection records must be kept for 12 months.
35 RCNY § 59B-19(b) | Fine: $100 if plead guilty before a hearing; $150 if found guilty following a hearing. | Appearance NOT REQUIRED |
(c) Special Requirements for Street Hail Liveries – Trip Record Information.
(1) Trip Record.
(i) Trip Data must be collected and stored by the Technology System Provider (TSP) electronically, through the use of the Technology System.
(ii) If the Technology System is inoperable, a written Trip Record must be kept by the Driver during the 48-hour period the Street Hail Livery is permitted to operate after timely notification of the malfunction. (See 35 RCNY § 59B-52(c))
(iii) A written Trip Record, if required, must be kept for eighteen months.
35 RCNY § 59B-19(c)(1) | Fine: $100 | Appearance NOT REQUIRED |
(2) Written Trip Records. A written Trip Record must include the following information:
(i) The Street Hail Livery License number
(ii) The TLC Driver License number
(iii) The location where each passenger is picked up
(iv) The time each passenger is picked up
(v) The total number of passengers
(vi) The location where each passenger is dropped off
(vii) The time each passenger is dropped off
(viii) The total trip mileage
(ix) The itemized metered fare for the trip (fare, tolls, surcharge, and tip, if paid by credit or debit card)
(x) Method of payment
(xi) The trip number
(xii) Whether the trip is a Hail Trip or a Pre-Arranged Trip
(xiii) Other information required by the Commission
(xiv) For a Pre-Arranged Trip, the following information is required:
A. The time of dispatch.
B. If the dispatch was for a Pre-Arranged Trip to begin with an airport pickup.
(3) Access to Trip Record and Trip Data.
(i) Trip Data and Trip Record information must be available to the Commission (in a form and format and delivery method as specified by the Commission), the Street Hail Livery Licensee and the Street Hail Livery Driver.
(ii) Trip Data and Trip Record information must be available at the end of each shift and/or at the end of a lease or contract term.
(iii) A Street Hail Livery Base Owner must take possession of any written Trip Records weekly and hold such Trip Records for eighteen months.
35 RCNY § 59B-19(c)(3) | Fine: $100 | Appearance NOT REQUIRED |
(4) Changes and Corrections.
(i) A Street Hail Livery Base Owner must not knowingly enter false information into the electronic data system for entry onto the electronic Trip Record
(ii) A Street Hail Livery Base Owner must not make erasures or obliterate information on a written Trip Record, or other record that Owner is required to maintain.
35 RCNY § 59B-19(c)(4)(i)-(ii) | Fine: $100 | Appearance NOT REQUIRED |
(iii) If a wrong entry is made on any written Trip Record, the Driver, the Street Hail Livery Licensee or Street Hail Livery Base Owner must correct it and record the date, time, and reason for the change. This record must be kept as long as the written Trip Record must be kept.
35 RCNY § 59B-19(c)(4)(iii) | Fine: $100 | Appearance NOT REQUIRED |
(iv) Trip Records, whether electronic or paper, must not be changed either in whole or in part, unless authorized by the Commission.
35 RCNY § 59B-19(c)(4)(iv) | Fine: $100 – $350 and/or suspension up to 30 days | Appearance REQUIRED |
(Amended City Record 6/30/2016, eff. 7/30/2016; amended City Record 9/22/2016, eff. 10/22/2016; amended City Record 2/13/2017, eff. 3/15/2017; amended City Record 12/11/2018, eff. 1/10/2019; amended City Record 8/19/2019, eff. 9/18/2019; amended City Record 6/30/2021, eff. 7/30/2021; amended City Record 2/2/2023, eff. 3/4/2023)
(a) Base Name.
(1) File with Commission. A For-Hire Base Owner must file with the Commission a Base name and any public facing name it uses in its branding, operations, promotions or advertising as its trade, business or operating names.
(2) No "Substantially Similar" Names. The Chairperson can reject any such Base name or trade, business or operating name if, in the judgment of the Chairperson, such name is substantially similar to the trade, business or operating name of another Base.
(3) Only One Name and One Trade, Business, or Operating Name per Base.
(i) A Base must use only one Base name and only one trade, business or operating name in its operations, including in its public communications, advertising, promotional activities, and Passenger solicitation activities.
(ii) A Base can add words such as "premium" or "select" to its approved trade name to promote a different level of service, if the Base offers multiple levels of service.
(4) Only One Base per Name. Any trade, business or operating name approved by the Chairperson for one Base cannot be used by any other Base, unless both Bases seeking to use the same trade, business or operating name share identical Owners.
35 RCNY § 59B-20(a) | Fine: $100 | Appearance NOT REQUIRED |
(b) Mailing and Email Address.
(1) A For-Hire Base Owner must file the address of its Base with the Commission.
(2) A For-Hire Base Owner must have a working Email Address at all times.
(3) A For-Hire Base Owner must report any change of Mailing Address or Email Address to the Commission in person or by mail within ten days.
35 RCNY § 59B-20(b)(1)-(3) | Fine: $100 | Appearance NOT REQUIRED |
(4) Any communication from the Commission is sufficient if sent to the last Mailing Address provided by the For-Hire Base Owner.
(5) Any communication from the Commission, except notices and summonses for which the manner of service is specified in 35 RCNY § 68-05, is sufficient if sent by email to the last Email Address provided by the For-Hire Base Owner.
(c) Capacity for 24-Hour Access.
(1) A For-Hire Base Owner must maintain a current telephone number on file with the Commission.
(2) This number must be connected to an answering machine or must be a pager number, an answering service telephone number, or something similar that allows the Commission to reach the Base Owner on a 24-hour basis.
35 RCNY § 59B-20(c) | Fine: $100 | Appearance NOT REQUIRED |
(Amended City Record 6/29/2015, eff. 7/29/2015)
(a) Maintenance of Current Rate Schedule.
(1) A Base Owner must file a Rate Schedule with the Commission, in a form approved by the Chairperson. This Rate Schedule must include any lawful price multipliers or variable pricing policies and the Base's rates for rides dispatched by the Base for Pre-Arranged Trips provided by Street Hail Liveries, if the Base dispatches Street Hail Liveries.
(2) A new Rate Schedule must be filed:
(i) Whenever rates are changed and also
(ii) Annually, no later than the anniversary date of the License,
(iii) With every renewal application
(iv) With any application to change the Ownership or location of the Base.
(3) Failure to file a Rate Schedule with a renewal application or an application to change Ownership or location will result in denial of the application by the Chairperson.
35 RCNY § 59B-21(a) | Fine: $50 | Appearance NOT REQUIRED |
(b) Hours of Operation. A Base Owner must file with the Chairperson the Base's hours of operations and must notify the Chairperson of any change in the hours of operation.
35 RCNY § 59B-21(b) | Fine: $50 | Appearance NOT REQUIRED |
(c) Public Access Information.
(1) A Base Owner must file with the Chairperson all contact information made available to or offered to the public for purposes of pre-arranging transportation for hire, including but not limited to telephone numbers, smartphone applications, websites, and email addresses.
(2) If the contact information made available to or offered to the public for purposes of pre-arranging transportation for hire cannot be used to contact the Base for trip-related customer service, a Base Owner must file with the Chairperson a working customer service telephone number and/or email address.
(3) These telephone numbers, smartphone applications, websites, email addresses, and other contact information and methods can be used only with the name of the Base or the Base's trade, business or operating name approved under 35 RCNY § 59B-20(a).
35 RCNY § 59B-21(c) | Fine: $100 | Appearance NOT REQUIRED |
(d) Affiliated Vehicles and Drivers List.
(1) A Base Owner must maintain paper or electronic records of all For-Hire Vehicles that are or have been affiliated with or dispatched by the Base during the prior 12-month period, including, as applicable:
(i) Dates of affiliation,
(ii) Vehicle identification numbers,
(iii) Department of Motor Vehicles (or equivalent) registration numbers,
(iv) For-Hire Vehicle License numbers,
(v) Inspection records.
(vi) Copies of forms affiliating and disaffiliating Vehicles.
(2) A Base Owner must maintain paper or electronic records of all Drivers of these Vehicles including:
(i) Dates of operation,
(ii) Department of Motor Vehicles driver's license numbers,
(iii) TLC Driver License numbers.
35 RCNY § 59B-21(d)(1) & (2) | Fine: $50 | Appearance NOT REQUIRED |
(3) Filing Notice with the Commission. A Base Owner, other than a High-Volume For-Hire Service, must send the Commission the list of affiliated Drivers and Vehicles (described in (1) and (2) above) on a quarterly basis. High-Volume For-Hire Services must report eligible drivers and affiliated Vehicles to the Commission on a monthly basis pursuant to 35 RCNY § 59D-16(d).
35 RCNY § 59B-21(d)(3) | Fine: $100 | Appearance NOT REQUIRED |
(4) Special Reporting Requirements for Street Hail Livery Bases. A Street Hail Livery Base Owner must maintain and report all information required by this subdivision 59B-21(d) electronically in a format specified by the Commission. All such information must also be maintained by the Street Hail Livery Base Owner for at least 12 months.
35 RCNY § 59B-21(d)(4) | Fine: $500 | Appearance NOT REQUIRED |
(e) Evidence of Compliance with Off-Street Parking Rules – Livery Base Only. A Livery Base Owner must maintain and have available for inspection at the Base the evidence of compliance with off street parking requirements in the form required by 35 RCNY § 59B-15(J).
35 RCNY § 59B-21(e) | Fine: $50 | Appearance NOT REQUIRED |
(f) Compliance with all Record Keeping Rules. A Base Owner must comply with all record-keeping procedures established and required by the Commission.
35 RCNY § 59B-21(f) | Fine: $50 if plead guilty before a hearing; $100 if found guilty following a hearing. | Appearance NOT REQUIRED |
(g) Information Security and Use of Personal Information Policy. If the Base collects or maintains passenger "Personal Information," as defined by New York General Business Law §899-aa(1)(a), or if the Base collects or maintains passenger geolocation data, the Base Owner must file with the Commission a current detailed information security and use of personal information policy. Such policy must include, a minimum:
(1) a statement of internal access policies relating to passenger and driver personal information for employees, contractors, and third party access, if applicable;
(2) a statement that, except to the extent necessary to provide credit, debit, and prepaid card services and services for any application that provides for electronic payment, personal information will only be collected and used with such passenger's affirmative express consent and that such personal information will not be used, shared, or disclosed, except for lawful purposes;
(3) procedures for notifying the Commission and affected parties of any breach of the security of the system, pursuant to section 899-aa of the General Business Law;
(4) a statement that any credit, debit, or prepaid card information collected by the Base or a credit, debit, or prepaid card services provider is processed by the Base or such provider in compliance with applicable payment card industry standards, and;
(5) a statement of the Base's policies regarding the use of passenger geolocation information, which must include, at a minimum, a prohibition on the use, monitoring, or disclosure of trip information, including the date, time, pick-up location, drop-off location, and real-time vehicle location and any retained vehicle location records, without such passenger's affirmative express consent.
(h) Compliance with Information Security and Use of Personal Information Policy. Any Base that files with the TLC an information security and use of personal information policy must comply with the terms of such policy.
(i) Security Breach. If the Base is required to make disclosures under New York State or Federal law regarding security breaches, including the New York State Information Security Breach and Notification Act (General Business Law §899-aa), the Base Owner must inform the Commission immediately following such disclosure(s).
35 RCNY § 59B-21 (h) and (i)
| Penalty: $1,000 fine per day and suspension until compliance | Appearance REQUIRED |
(Amended City Record 6/29/2015, eff. 7/29/2015; amended City Record 7/7/2016, eff. 8/6/2016; amended City Record 9/22/2016, eff. 10/22/2016; amended City Record 12/9/2020, eff. 1/8/2021; amended City Record 6/30/2021, eff. 7/30/2021)
(a) TSP Required. Every Street Hail Livery must be equipped with a Technology System.
(b) Trip Data Collection and Transmission.
(1) All Trip Data must be transmitted to the Commission in a form and format and delivery method as specified by the Commission.
(2) To the extent necessary to facilitate data transfer, the Commission may mandate that each Street Hail Livery be equipped with external antennas.
(3) No equipment designed to comply with the provisions of this section may be installed unless it has been approved by the Commission based on a determination that the equipment conforms to the specifications set herein, is safe, and fulfills the intended purposes for such equipment.
35 RCNY § 59B-22(b)(1)-(3) | Fine: $500 | Appearance NOT REQUIRED |
(Amended City Record 8/19/2019, eff. 9/18/2019; amended City Record 2/2/2023, eff. 3/4/2023)
(a) Rates Must Not Exceed Scheduled Rates. A Base Owner must not quote or charge a fare that is more than the fare listed in the Rate Schedule filed with the Commission.
35 RCNY § 59B-23(a) | Fine: $200 for Passenger overcharge, whether from any quote or from schedule of fares required to be filed with the Commission. | Appearance NOT REQUIRED |
(b) Rate Quotes – Livery Base Only.
(1) Each time a prospective Passenger contacts a Base for transportation, regardless of the means by which the Passenger contacts the Base, the Base Station Owner must ask the Passenger to specify a destination and any intermediate stop(s). If the Passenger specifies a destination and any intermediate stop(s), the Base Station Owner must provide the prospective Passenger with an accurate and binding price quote for travel to the specified destination and any intermediate stop(s). If the Passenger does not specify a destination and any intermediate stop(s), the Base Station Owner must then provide the Passenger with an accurate and binding statement of how the fare is to be calculated, which can be by time, mileage, zones, or other means.
(2) Disclosure. For requests for transportation made by means other than a telephone call, the Base Station Owner must ask the Passenger to specify a destination and any intermediate stop(s), and must prominently disclose in writing to the Passenger, as the Passenger books the trip, that the Passenger will receive an accurate and binding price quote for the trip upon entering his or her destination.
(3) Honoring Rate Quotes. If the Passenger agrees to receive the transportation, the Base Owner must honor the price quoted unless the Passenger changes the date, time, or location of the pick up; the destination or number of stops; or the vehicle type requested, if any.
35 RCNY § 59B-23(b) | Fine: $75 if plead guilty before a hearing; $100 if found guilty following a hearing. | Appearance NOT REQUIRED |
(c) Special Rule for Street Hail Liveries. Fares for Hail Trips in Street Hail Liveries will be as set forth in 35 RCNY § 82-26.
(d) Transportation by Pre-Arrangement Only.
(1) A Base Owner must be responsible for ensuring that transportation is provided only by pre-arrangement through the Base.
(2) A Base Owner must ensure that a For-Hire Vehicle does not accept passengers except by pre-arrangement through the base. Exception: A Street Hail Livery affiliated with a Street Hail Livery Base can provide transportation by accepting hails from passengers in the street in the Hail Zone.
(3) A Base Owner is responsible and can be issued a summons if Vehicles improperly accept Passenger. A Base Owner's liability will be based on a three month weighted average of total vehicles affiliated with the Base. It will be a defense to any summons issued under this rule that the Base can demonstrate an average of ten Pre-Arranged Trips per affiliated vehicle per day.
(e) (1) A Street Hail Livery Base Owner must ensure that no Street Hail Livery affiliated with the Street Hail Livery Base, or any other Vehicle affiliated with the Street Hail Livery Base, will provide transportation by accepting hails from passengers in the Hail Exclusionary Zone.
(2) A Street Hail Livery Base Owner is responsible and can be issued a summons if Vehicles improperly accept Passengers. A Street Hail Livery Base Owner's liability will be based on a three month weighted average of total vehicles affiliated with the Street Hail Livery Base. It will be a defense to any summons issued under this rule that the Base can demonstrate an average of ten Pre-Arranged Trips per affiliated vehicle per day.
(f) A Street Hail Livery Base Owner must not dispatch a Street Hail Livery for a Pre-Arranged Trip beginning in the Pre-Arranged Exclusionary Zone.
35 RCNY § 59B-23(f) | Fine: $500 | Appearance NOT REQUIRED |
(g) For Black Car Bases, Luxury Limousine Bases, and High-Volume For-Hire Services: Fare Estimates. Each time a prospective Passenger contacts a Base for transportation, regardless of the means by which the Passenger contacts the Base, the Base must provide, upon request, an estimate of the total fare in dollars and cents, inclusive of all fees and any price multiplier, for the specific trip requested, prior to dispatching the trip, subject to the following requirements:
(1) Each Passenger requesting service must be notified of the passenger's right to receive a fare estimate.
(2) A Base must ask any Passenger requesting a fare estimate to specify a destination.
(3) The fare estimate may be expressed in a range in dollar and cents, provided that the higher price in such range shall not be more than 150 percent of the lower price in such range.
(4) A Base may not charge a Passenger a fare that is more than 120 percent of the fare estimate unless the Passenger takes any action to alter the estimated route, including, but not limited to, changing the location of the pick-up, destination, number of stops, or the vehicle type requested, or requests a route change requiring the payment of a toll.
(5) If the fare estimate is expressed in a range, a Base may not charge the Passenger more than 120 percent of the highest price included in that range.
(6) The provisions of this subdivision shall not apply to Black Car Bases while providing line work, as that term is defined in § 19-545 of the Administrative Code.
(7) Affirmative Defense. A Base can offer an affirmative defense to a summons issued under paragraphs (3) or (4) of this subdivision if the Base can demonstrate that the Base reimbursed the Passenger the portion of the fare charged that exceeded 120 percent of the given fare estimate within 10 business days of receiving a request for reimbursement from the Passenger.
35 RCNY § 59B-23(g) | Fine: $500 | Appearance NOT REQUIRED |
(h) Tips and Gratuities. A Base Owner must provide a means to allow passengers to tip Drivers using the same method of payment that passengers use to pay for the fare. A Base Owner must remit to the Driver the entirety of anything designated as a tip or gratuity collected by the Base Owner from a customer on behalf of the Driver.
35 RCNY § 59B-23(h) | Fine: $500 | Appearance NOT REQUIRED |
(Amended City Record 6/29/2015, eff. 7/29/2015; amended City Record 7/7/2016, eff. 8/6/2016; amended City Record 7/20/2017, eff. 8/19/2017; amended City Record 12/9/2020, eff. 1/8/2021; amended City Record 6/30/2021, eff. 7/30/2021)
(a) No Street Hails Permitted. A Base Owner must maintain and enforce rules and policies preventing Vehicles affiliated with the Base or dispatched by the Base and Drivers of these Vehicles from accepting street hails and preventing Street Hail Liveries from accepting Hail Trips in the Hail Exclusionary Zone. NOTE: Street Hail Liveries are permitted to accept street hails in Hail Zone.
35 RCNY § 59B-25(a) | Fine: Suspension until compliance | Appearance REQUIRED |
(b) Prohibited Use of "Taxi." A Base Owner must not hold himself out for business as a "taxi" or "taxicab" service or in any way use the word "taxi," "taxicab," "cab," "hack," or "coach" to describe the business.
35 RCNY § 59B-25(b) | Fine: $250 | Appearance NOT REQUIRED |
(c) Advertising of Commission License.
(1) A Base Owner must clearly state that the Base is licensed by the Commission in all Passenger-facing advertising, whether print, broadcast, electronic or Internet, and in all handbills, fliers, websites, smartphone applications, or other promotional materials and on all business cards and receipts.
(2) All of the advertising and materials listed in (1) above must include the For-Hire Base License number.
35 RCNY § 59B-25(c) | Fine: $100 | Appearance NOT REQUIRED |
(d) Termination of Affiliation.
(1) Base Owner Termination. A Base Owner can terminate the affiliation of a Vehicle only by:
(i) Giving the Chairperson an agreement signed and dated by both parties in which the Vehicle Owner consents to the termination, or
(ii) Sending notice to the Vehicle Owner's Mailing Address by certified mail, return receipt requested, together with proof of mailing, and sending copies of the notice and proof of mailing mailed to the Commission.
(iii) Termination will become effective either:
A. The date of the Vehicle Owner's signed agreement, or
B. The date notice is mailed to the Vehicle Owner.
(iv) A Base Owner can notify the Commission at any time when a Vehicle is no longer affiliated with Owner's Base; this notification will be a defense to any liability attaching to the Owner for damage to persons or property caused by the Vehicle after the notification.
(2) Automatic Termination of Affiliation.
(i) A Vehicle's affiliation with a Base will terminate automatically when any of the following occurs:
A. The Base License is revoked
B. The Base License is suspended for more than 30 continuous days;
C. The Base License expires
(ii) In addition, a Vehicle's affiliation with a Base will terminate automatically upon expiration or revocation of the Vehicle's License.
(e) Passenger Complaint Notification. Upon receipt of a Passenger complaint related to a Driver, a Base Owner must provide the Passenger with the "311" Commission complaint telephone number and inform the Passenger that only the TLC can suspend or revoke a Driver's TLC License.
35 RCNY § 59B-25(e) | Fine: $250 | Appearance NOT REQUIRED |
(f) Dispatching to Vehicles at Airports. A Base Owner must not dispatch a Vehicle parked or otherwise located at Kennedy Airport or La Guardia Airport unless the Vehicle is parked in an area other than the airport's designated passenger pick up locations.
35 RCNY § 59B-25(f) | Fine: $250 | Appearance NOT REQUIRED |
(g) Base Name and Rates on Booking Tools. If a Base allows a Passenger to request a dispatch through its own publicly available Passenger-facing booking tool without speaking to a dispatcher, the Passenger-facing booking tool must use only the Base Name or the trade, business, or operating name the Base has on file with the Commission pursuant to 35 RCNY § 59B-20(a)(1) and must display the Base's rates or fares within the booking tool.
(h) For Black Car Bases, Luxury Limousine Bases, and High-Volume For-Hire Services: Price Multipliers. If a price multiplier or variable pricing policy is in effect at the time at which a customer requests a Vehicle from a Black Car Base, Luxury Limousine Base, or High-Volume For-Hire Service, such Base must require the customer to affirmatively acknowledge and accept the price multiplier or variable pricing policy prior to dispatching a Vehicle to the customer.
(i) Receipts. If a Base provides a receipt for a trip, the receipt must contain all of the following information:
(1) The Dispatching Base License number;
(2) Vehicle License number;
(3) Vehicle's affiliated Base License number;
(4) Driver's TLC License number;
(5) Total amount due;
(6) Itemized fees charged (if any) including any price multiplier or variable pricing policy in effect for the trip;
(7) The "311" Commission complaint telephone number; and
(8) The public access information the Base has on file with the Commission pursuant to 35 RCNY § 59B-21(c).
(j) Electronic Dispatch Requests to Drivers. If a Base sends dispatch requests to Drivers through an electronic, Driver-facing interface, that interface must be available to a Driver ONLY when the Vehicle is standing or stopped, except that the Driver-facing interface can permit a Driver to accept a dispatch with a single touch using pre-programmed buttons or using voice activation while the vehicle is in motion. All other uses of a Driver-facing interface must be velocity gated to prevent its use while the vehicle is in motion.
(Amended City Record 6/29/2015, eff. 7/29/2015; amended City Record 7/7/2016, eff. 8/6/2016; amended City Record 9/22/2016, eff. 10/22/2016; amended City Record 10/12/2018, eff. 11/11/2018; amended City Record 6/30/2021, eff. 7/30/2021)
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