(a) Maintenance of Current Rate Schedule.
(1) A High-Volume For-Hire Service must file with its Application and maintain a Rate Schedule with the Commission, in a form approved by the Chairperson. This Rate Schedule must include any lawful price multipliers or variable pricing policies.
(2) A High-Volume For-Service's Rate Schedule must be consistent with the Rate Schedules the Bases through which it dispatches trips have on file with the Commission.
(3) A new Rate Schedule must be filed:
(i) Whenever rates are changed,
(ii) Annually, no later than the anniversary date of the License,
(iii) With every renewal application, and
(iv) With any application to change the Ownership of the High-Volume For-Hire Service.
(4) Failure to file a Rate Schedule with a renewal application or an application to change Ownership or location will result in denial of the application by the Chairperson.
35 RCNY § 59D-16(a) | Fine: $50 | Appearance NOT REQUIRED |
(b) Hours of Operation. A High-Volume For-Hire Service must file with the Chairperson its hours of operations and must notify the Chairperson of any change in the hours of operation.
35 RCNY § 59D-16(b) | Fine: $50 | Appearance NOT REQUIRED |
(c) Public Access Information.
(1) A High-Volume For-Hire Service must file with the Chairperson all contact information made available to or offered to the public for purposes of pre-arranging transportation for hire, including but not limited to telephone numbers, smartphone applications, websites, and email addresses.
(2) A High-Volume For-Hire Service must file with the Chairperson a working customer service telephone number and/or email address.
(3) These telephone numbers, smartphone applications, websites, email addresses, and other contact information and methods can be used only with the name of the High-Volume For-Hire Service on file with the Commission or the trade, business or operating name of the High-Volume For-Hire Service.
35 RCNY § 59D-16(c) | Fine: $100 | Appearance NOT REQUIRED |
(d) Eligible Drivers and Affiliated Vehicles. A High-Volume For-Hire Service must report to the Commission on a monthly basis the following information:
(1) A list of all Drivers eligible to receive dispatches from the High-Volume For-Hire Service in the previous month, including the Drivers' TLC License number
(2) A list of all Drivers that became ineligible to receive dispatches from the High-Volume For-Hire Service in the previous month, including the Drivers' TLC License number, the date on which the Drivers became ineligible to receive dispatches, and an indicator as to whether the ineligibility to receive dispatches was Driver or High-Volume For-Hire Service initiated.
(3) With respect to all affiliated Vehicles:
(i) The Owner's name, mailing address, and home telephone number.
(ii) The Vehicle Identification Number of the affiliated Vehicle.
(iii) The affiliated Vehicle's registration number.
(iv) The affiliated Vehicle's License number.
(v) The affiliated Vehicle's license plate number.
(vi) The name of the affiliated Vehicle's insurance carrier and the policy number.
(vii) The dates of inspection of the affiliated Vehicle and the outcome of each inspection.
(e) Compliance with all Record Keeping Rules. A High-Volume For-Hire Service must comply with all record-keeping procedures established and required by the Commission.
35 RCNY § 59D-16(d) | Fine: $50 if plead guilty before a hearing; $100 if found guilty following a hearing. | Appearance NOT REQUIRED |
(f) Information Security and Use of Personal Information Policy. The High-Volume For-Hire Service must file with the Commission a current, detailed information security and use of personal information policy. Such policy must include, at a minimum:
(1) a statement of internal access policies relating to passenger and driver personal information for employees, contractors, and third party access, if applicable;
(2) a statement that, except to the extent necessary to provide credit, debit, and prepaid card services and services for any application that provides for electronic payment, personal information will only be collected and used with such passenger's affirmative express consent and that such personal information will not be used, shared, or disclosed, except for lawful purposes;
(3) procedures for notifying the Commission and affected parties of any breach of the security of the system, pursuant to section 899-aa of the General Business Law;
(4) a statement that any credit, debit, or prepaid card information collected by the High-Volume For-Hire Service or a credit, debit, or prepaid card services provider is processed by the High-Volume For-Hire Service or such provider in compliance with applicable payment card industry standards, and;
(5) a statement of the High-Volume For-Hire Service's policies regarding the use of passenger geolocation information, which must include, at a minimum, a prohibition on the use, monitoring, or disclosure of trip information, including the date, time, pick-up location, drop-off location, and real-time vehicle location and any retained vehicle location records, without such passenger's affirmative express consent.
(g) Compliance with Information Security and Use of Personal Information Policy. The High-Volume For-Hire Service must comply with the terms of its Information Security and Use of Personal Information Policy.
(h) Security Breach. If the High-Volume For-Hire Service is required to make disclosures under New York State or Federal law regarding security breaches, including the New York State Information Security Breach and Notification Act (General Business Law § 899-aa), the Base Owner must inform the Commission immediately following such disclosure(s).
35 RCNY § 59D-16(g) and (h) | Penalty: $1,000 | Appearance REQUIRED |
(Added City Record 12/11/2018, eff. 1/10/2019; amended City Record 6/30/2021, eff. 7/30/2021)