In the event that a customer identifies a water leak on their property that results in an increased water bill, the following measures will be taken:
A. Customer must notify the utility billing office within the current billing cycle.
B. Customer must provide documentation that shows proof that the leak has been repaired.
C. The customer’s water and sewer charges will be averaged over the previous six months prior to identification of the leak by the customer. The average bill will be the amount that is due. The utility billing office will make the necessary adjustments to the account to reflect the new total amount due.
(Ord. 553, 2017)