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In the event any of the water meters fail to operate because they have become clogged by sand or for any other reason fail to function, so as to record the amount of water used, the water superintendent shall estimate the amount of water consumed based on former meter readings, condition of the premises and other pertinent data. If any person feels aggrieved by a bill based on such estimate, he may appeal the decision to the city commission. The city commission may, if it considers the position of the water user equitable and just, remit all or a part of such water bill except that it shall not remit the base minimum amount of such bill. (Prior code § 4-3-18)
Any customer who believes that their water meter is not registering accurately may apply to have the water meter replaced or tested by an independent testing facility. This request must be made in writing to the utility billing office.
1. A meter shall only be replaced one time.
2. Should the customer not agree to a meter replacement or is not satisfied with the readings obtained from the new meter, testing by an independent testing facility will be conducted. If the meter registers more than five (5) percent high, the city will adjust the associated monthly water bill. If the meter is found to be accurate within five (5) percent, or if the meter reading is low, the following charges shall be added to such customer’s subsequent utility bill:
a. A fifty-dollar ($50.00) meter testing service.
b. The actual cost to perform meter testing.
(Ord. 553, 2017)
If it is necessary to turn the water on or off other than between the hours of 8:00 a.m. and 5:00 p.m., there shall be a charge of $50 made each time the water is turned on or off. These charges will be added to the customers monthly bill. If water supply to a property is turned off due to an emergency, the charge of $50 may be waived at the discretion of the City Manager or authorized designee.
(Ord. 553, 2017: Ord. 261, 1977; Ord. 501, 2011: prior code § 4-3-20)
In the event that a customer identifies a water leak on their property that results in an increased water bill, the following measures will be taken:
A. Customer must notify the utility billing office within the current billing cycle.
B. Customer must provide documentation that shows proof that the leak has been repaired.
C. The customer’s water and sewer charges will be averaged over the previous six months prior to identification of the leak by the customer. The average bill will be the amount that is due. The utility billing office will make the necessary adjustments to the account to reflect the new total amount due.
(Ord. 553, 2017)
All water rents shall be charged against the property served and against the owner thereof, and if for any reason any sums owing therefor become delinquent, after due notice to property owner or his agent of intent to discontinue service and an opportunity by property owner to contest the cutoff, the water shall be cut off and in no case shall it be turned on to the same property until such delinquencies shall have been paid in full. Change of ownership or occupation shall not affect the application of this section. (Amended during 1992 codification: prior code § 4-3-19)
A. If payment is not received by the 26th day of each month for the total past due amount, service will be subject to disconnection.
B. If payment is not received by the 26th day of each month for the total past due amount, a fifty-dollar ($50.00) penalty will be added to the bill.
1. Payment must be received during normal business hours.
2. Should the 26th day of the month fall on a holiday or a weekend, payment is due immediately on the next regular business day by close of business.
(Ord. 553, 2017: amended during 1992 codification: prior code § 4-3-19)
Payment extensions will be allowed twice per calendar year (January 1 through December 31).
A. The individual who is responsible for the account must make the payment extension request no later than the 25th day of each month in order to avoid service interruption.
B. The individual will be granted an additional thirty (30) days to pay the account balance in full.
C. The individual will still incur the 10% late fee.
D. Failure to pay the unpaid balance after the extension and any new or current charges will cause service disconnection. In order to restore service, the entire balance due must be paid in full and a fifty-dollar ($50.00) penalty will be added to the bill.
(Ord. 582 (part), 2020; Ord. 553, 2017)
All bills shall be due and payable on the first day of each month for the previous month's service. If such bills are not paid on or before the tenth day of the month, a late fee of ten percent of the amount of the bill shall be added.
(Ord. 553, 2017: prior code § 4-3-10)
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