Any customer who believes that their water meter is not registering accurately may apply to have the water meter replaced or tested by an independent testing facility. This request must be made in writing to the utility billing office.
1. A meter shall only be replaced one time.
2. Should the customer not agree to a meter replacement or is not satisfied with the readings obtained from the new meter, testing by an independent testing facility will be conducted. If the meter registers more than five (5) percent high, the city will adjust the associated monthly water bill. If the meter is found to be accurate within five (5) percent, or if the meter reading is low, the following charges shall be added to such customer’s subsequent utility bill:
a. A fifty-dollar ($50.00) meter testing service.
b. The actual cost to perform meter testing.
(Ord. 553, 2017)