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§ 9-4-1-9 CIVILIAN COMPLAINT PROCEDURES.
   (A)   Any person claiming to be aggrieved by actions of the police may file a written complaint against the department or any of its officers. Neither the Board nor any of its members shall file or initiate a complaint on behalf of a member of the public. Anonymous complaints shall be accepted.
   (B)   In cooperation with the Agency, the Mayor shall designate civilian city staff to receive written civilian complaints at various locations throughout the city. The Police Department may also receive written complaints. The party who receives the complaint shall immediately transmit all civilian complaints for further review to the Director.
   (C)   After the review of a civilian complaint is completed, the Director shall analyze all relevant and material circumstances, facts and evidence gathered under the investigation. For each investigation, the Director shall prepare or cause to be prepared investigation reports with findings and recommendations, if any, and submit them to the civilian complainant. Reports, findings, and recommendations, if any, will also be submitted to the CPCs and to the Board for their information. In addition to the findings and recommendation, each investigation report shall at a minimum also include: 1) a section outlining any relevant background and facts relating to the matter, 2) a listing of any relevant policies, procedures, or practices that are at issue, and 3) an analysis of the issues in the case. The Director may submit disciplinary recommendations to the Office of Police Reform.
   (D)   When the Director submits disciplinary recommendations to the Office of Police Reform, the Director shall prepare and submit a public record letter to the civilian complainant, with a copy to the Office of Police Reform, that outlines the findings and disciplinary recommendations. Unless a hearing is requested by the civilian complainant pursuant to § 9-4-1-10, below, within 30 days of receipt of the decision of the Director, the Office of Police Reform shall notify the Director and the original civilian complainant of his or her final disciplinary decision in this matter in writing, by certified mall and as otherwise prescribed by § 9-4-1-4(C)(2)(f).