(A) Alarm system monitoring businesses shall comply with all City Ordinances and state and federal laws.
(B) All alarm system monitoring businesses shall keep a written record of the date and time each notification of the activation of an alarm system is received and the date, time and method by which the person in control of the property or his designated employee was notified. Such records shall be retained for at least 12 months and shall be provided in digital or printed format upon request by the Mayor.
(C) An alarm system monitoring business that reports an alarm to the Albuquerque Police or Fire Department without a valid alarm business permit shall be assessed a fine of $250.00 per occurrence by the False Alarm Reduction Unit.
(D) Alarm system monitoring businesses shall provide a monthly report to the False Alarm Reduction Unit by the twenty-fifth day of the month listing all new alarm systems, which the alarm system monitoring business contracted to monitor during the previous month. Each report shall include at the minimum the name, address and phone number of the alarm user and the address of the alarm site. The False Alarm Reduction Unit shall treat all information in such monthly reports as proprietary and confidential trade secret information; provided, however, nothing in this Ordinance shall prohibit the use of such information for legitimate public safety purposes. A late fee of $10.00 per day for each monthly report that is overdue shall be assessed to any alarm system monitoring business that fails to provide this report by this deadline.
(E) Whenever the owner or operator of the alarm system monitoring business changes, the new owner or operator shall notify the False Alarm Reduction Unit of the name, address and phone number. A fine of $300.00 shall be assessed to any alarm system monitoring business that fails to comply with this requirement.
(F) An alarm system monitoring business shall:
(1) Attempt to verify every alarm signal, except a duress/holdup alarm or fire alarm, immediately before requesting a law enforcement response to an alarm system signal;
(2) Communicate cancellations of alarm dispatch requests to the Police or Fire Department immediately upon verification of a false alarm;
(3) Establish a procedure for accepting cancellation of alarms by alarm users;
(4) Communicate alarm dispatch requests to the Police or Fire Department;
(5) Communicate any available information (north, south, front, back, floor, zone, etc.) to help identify the location of the intrusion or other emergency;
(6) Provide the Police or Fire telephone operator with the alarm business permit number of the alarm system monitoring business when an alarm is reported;
(7) Communicate type of alarm activation (silent or audible, interior or perimeter); and
(8) Make every possible effort to contact the alarm user or his contact persons when an alarm dispatch request is made to facilitate access to the alarm site and/or deactivation of the alarm.
(G) A fine of $300.00 per incident shall be assessed to an alarm system monitoring business that fails to establish procedures for accepting cancellations from alarm users and for promptly conveying cancellation notification to the Albuquerque Police or Fire Department or for failure to perform any of the duties in this section.
(Ord. 8-2003)