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A. Utility Services are billed monthly or quarterly on a schedule determined by the Department. Any Customer at any time may voluntarily pre-pay charges for Utility Services, such as on a monthly budget basis. Payment due dates are indicated on every bill statement. Payments are applied to delinquent balances first and then via a posting sequence determined by the Department. If a charge is not paid in full by the due date, a late payment charge will be added.
B. Fire protection accounts are billed monthly or quarterly at the rates set forth in TMC § 933.02 depending upon the size of the service and the number of hydrants.
C. Delinquencies on one or more accounts may be transferred to one or more accounts held by the Customer or an entity under the control of said Customer.
D. Delinquencies on one or more accounts may be transferred to another account at the same address.
E. Bills for a partial cycle will be prorated.
F. Billing based on metered use of Utility Services will ultimately be charged according to the meter reading, which is presumed to be accurate unless proven otherwise by Customer.
G. The Department may always go back and bill for unbilled consumption without regard to the age of the consumption.
H. There is no time limit for the Department to discover and act on an advancing meter where the billing software shows the account turned off.
I. While invoicing should occur regularly, this activity is not a defense to a Customer's or Owner’s responsibility for payment for Utility Services rendered to a Premises. Customers and Owners are not relieved of the obligation to pay for Utility Services because, for example, a bill is returned to the Department, the bill was not delivered or the bill was not otherwise received by the Customer.
J. Customers who are approved for any legally permissible discount program for Utility Services may apply for such discount with the Department, and the discount will be applied prospectively, not retroactively.
A. When a sanitary sewer is constructed, all Premises having access to the sanitary sewer shall tie into the sanitary sewer by means of a sewer tap. Each Premise shall tap into the sanitary sewer within ninety (90) days from the date of the notice from the Division of Engineering Services, or other appropriate agency, that the sanitary sewer is available in accordance with TMC § 927.01.
B. All Premises, having tapped into the sanitary sewer as required, shall accrue sewer charges from the date the tap was required to have been made regardless of when the tap was actually installed. Sewer charges start on the 91st day. Additionally, failure to connect within the 90-day period as directed, may result in legal action by one or more public agencies authorized to enforce state, city or county health regulations.
A. When it is not possible for any reason to read a meter, the amount of water used for that period is estimated using historical or comparable data.
B. Callbacks to read meters, when missed because of inability to gain entrance to the Premises, will not be made unless specially authorized by the Director and may be subject to administrative charges.
C. A correction of estimated bills will not be made until an actual meter reading is obtained. Charges for unbilled consumption will be made and a so-called backbill issued. There is no time limit for the Department to discover unbilled consumption and to backbill for same at the current rates. Refund of a verified overpayment will be credited to the Customer's account. If the Customer terminates the Utility Service account, any refund due will be credited on the final bill. Notwithstanding the foregoing, at the discretion of the Department, credits on one account may be transferred to another held by the contract holder or added to the current account for the Premises.
D. The Customer is solely responsible for reading every bill and being aware of the Customer's consumption patterns. If Customer observes more than two (2) consecutive estimated bills, it is incumbent on the Customer to contact the Customer Service to discuss the matter.
E. The Department may terminate Utility Services and pursue all applicable collection actions if a Customer repeatedly fails to provide reasonable and safe access to read, inspect and maintain all Meters and related infrastructure.
A. If a Customer asserts a good faith claim that a meter is inaccurate, the Customer may have the meter tested as provided in these Rules and Regulations. If the meter is found to be accurate in accordance with AWWA standards, no adjustment will be made to the bill, and the Customer will be charged for the meter test. If the meter is found to be inaccurate according to AWWA standards, the bill will be adjusted as deemed appropriate in light of the evidence provided.
B. If a meter fails to register or is found to be out of order, a Customer shall be charged based on an estimate of the average consumption using historical and comparable data.
C. If a remote register or radio transmitter fails slowly or ceases working altogether, a Customer will be charged according to the consumption registered by the meter.
D. Tampering with the meter, remote register, radio transmitter, or any related appurtenant equipment or systems, so as to reduce the amount of Utility Service that is registered on such equipment, is strictly prohibited.
Any City of Toledo utility account-holder seeking to dispute billing of charges for the installations on their utility bill (i.e. water, sewer, storm water, refuse, fire line protection but not utility rates) who has not filed for bankruptcy protection, should contact Customer Service for clarification or correction of disputed charges.
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