A. When it is not possible for any reason to read a meter, the amount of water used for that period is estimated using historical or comparable data.
B. Callbacks to read meters, when missed because of inability to gain entrance to the Premises, will not be made unless specially authorized by the Director and may be subject to administrative charges.
C. A correction of estimated bills will not be made until an actual meter reading is obtained. Charges for unbilled consumption will be made and a so-called backbill issued. There is no time limit for the Department to discover unbilled consumption and to backbill for same at the current rates. Refund of a verified overpayment will be credited to the Customer's account. If the Customer terminates the Utility Service account, any refund due will be credited on the final bill. Notwithstanding the foregoing, at the discretion of the Department, credits on one account may be transferred to another held by the contract holder or added to the current account for the Premises.
D. The Customer is solely responsible for reading every bill and being aware of the Customer's consumption patterns. If Customer observes more than two (2) consecutive estimated bills, it is incumbent on the Customer to contact the Customer Service to discuss the matter.
E. The Department may terminate Utility Services and pursue all applicable collection actions if a Customer repeatedly fails to provide reasonable and safe access to read, inspect and maintain all Meters and related infrastructure.