A. Utility Services are billed monthly or quarterly on a schedule determined by the Department. Any Customer at any time may voluntarily pre-pay charges for Utility Services, such as on a monthly budget basis. Payment due dates are indicated on every bill statement. Payments are applied to delinquent balances first and then via a posting sequence determined by the Department. If a charge is not paid in full by the due date, a late payment charge will be added.
B. Fire protection accounts are billed monthly or quarterly at the rates set forth in TMC § 933.02 depending upon the size of the service and the number of hydrants.
C. Delinquencies on one or more accounts may be transferred to one or more accounts held by the Customer or an entity under the control of said Customer.
D. Delinquencies on one or more accounts may be transferred to another account at the same address.
E. Bills for a partial cycle will be prorated.
F. Billing based on metered use of Utility Services will ultimately be charged according to the meter reading, which is presumed to be accurate unless proven otherwise by Customer.
G. The Department may always go back and bill for unbilled consumption without regard to the age of the consumption.
H. There is no time limit for the Department to discover and act on an advancing meter where the billing software shows the account turned off.
I. While invoicing should occur regularly, this activity is not a defense to a Customer's or Owner’s responsibility for payment for Utility Services rendered to a Premises. Customers and Owners are not relieved of the obligation to pay for Utility Services because, for example, a bill is returned to the Department, the bill was not delivered or the bill was not otherwise received by the Customer.
J. Customers who are approved for any legally permissible discount program for Utility Services may apply for such discount with the Department, and the discount will be applied prospectively, not retroactively.