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If the City Finance Department has not received the payment by 8:30 a.m. on the disconnection date, as defined in § 51.089, the account will be charged a $25 non-payment fee.
(Ord. 2021-5442, passed 6-1-2021)
It is the policy of the city to discontinue utility service to customers by reason of non-payment of bills, only after notice is given.
(A) The city’s utility bills shall contain provisions to the effect that all bills are due and payable on or before the date set forth on the bill;
(B) For any bill that is not paid by the due date, a late notice will be mailed containing a disconnect date that will apply if the bill is not paid within ten days of the original due date. For bills that are not paid within ten days of the original due date, service may be discontinued for non-payment;
(C) The meter shall be read at the time of disconnection and any unauthorized use beyond said meter reading shall subject the customer to a fee of $50 plus water and sewer usage.
(Ord. 2021-5442, passed 6-1-2021)
Any customer who has a bank draft that is rejected or who has tendered a check to the city which is thereafter returned by the bank for any reason will be charged a $25 service fee. Water service shall be immediately disconnected until the proper payment is made in full. A check may not be used to pay for a returned check.
(Ord. 2021-5442, passed 6-1-2021)
Service reconnection shall not occur until full payment, by cash or credit card, is made to the Finance Department. Reconnections will be processed in the order in which payments were received. Reconnections will be made after all of the day’s disconnections are complete and after the connection of any new applications. All attempts will be made to reconnect service on the same day. However, if any customer requires a reconnection after 4:30 p.m. that same day, such reconnection shall be subject to a fee of $50 for “after hours” service.
(Ord. 2021-5442, passed 6-1-2021)
A customer may be assessed a $50 fee plus any towing and/or impounding fees that are incurred to enable access to a meter. The authority for the city to tow or impound vehicles obstructing meters is provided at § 51.18.
(Ord. 2021-5442, passed 6-1-2021)
By advance payment of a nonrefundable $100 fee, a landlord with multiple rental properties may sign an agreement with the Finance Department to enable the landlord to make service connects and disconnects during times of tenant vacancies for properties listed in the agreement by a phone call to the Finance Department. The landlord accounts shall be protected by a password to identify the landlord, his or her representative over the phone. As a term of such agreements, the landlord shall provide the city with the name of tenants. Landlords with past due account balances with the city shall be denied service until accounts have been paid in full. If a landlord declines this preferred service, he or she shall be required to follow the application and deposit rules for an individual applicant for water and sewer service.
(Ord. 2021-5442, passed 6-1-2021)
By advance payment of a nonrefundable $100 fee, a contractor may sign an agreement with the Finance Department to enable the contractor to make service connects and disconnects during times of to properties for which they have taken out a plumbing permit by a phone call to the Finance Department. The contractor accounts shall be protected by a password to identify the contractor or his or her representative over the phone. Contractors with past due account balances with the city shall be denied service until accounts have been paid in full. If a contractor declines this preferred service, he or she shall be required to follow the application and deposit rules for an individual applicant for water and sewer service.
(Ord. 2021-5442, passed 6-1-2021)
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