The City Treasurer and Commissioner of Finance has the authority to order that the customer's service not be discontinued, to delay service disconnections, to accept partial payments, to adjust or waive fees, penalties and charges upon a written finding documenting a billing error. The Treasurer's adjustment authority shall not exceed a value of $500. Account adjustments valued between $500.01 to $1,000.00 require signature approval by the Commissioner of Finance. In the absence of the Commissioner of Finance, the Commissioner of the Water and Sewer Utilities has adjustment approval authority. Adjustments valued in excess of $1,000 require formal approval by the City Council.
(Ord. 2002-5156, passed 1-7-2003; Am. Ord. 2003-5162, passed 6-3-2003; Am. Ord. 2005-5208, passed 9-6-2005)