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It is the policy of the city to discontinue utility service to customers by reason of non-payment of bills, only after notice and a meaningful opportunity to be heard on disputed bills. The city's utility bills shall contain, in addition to the title, address and telephone number of the official in charge of billing, clearly visible and easily readable provisions to the effect:
(A) That all bills are due and payable on or before the date set forth on the bill;
(B) That if any bill is not paid by or before that date, a late notice will be mailed containing a disconnect date that if the bill is not paid within ten days of the original due date, service may be discontinued for non-payment;
(C) That any customer disputing the correctness of his or her bill shall have right to a hearing at which time he or she may be represented in person and by counsel or any other person of his or her choosing and may present orally or in writing his or her complaint and contentions to the City Treasurer.
(D) Requests for disconnection delays or waiver of payment will not be entertained at the hearing; only questions of proper and correct billing will be considered. In the absence of payment of the bill rendered or resort to the hearing procedure provided herein, service shall be discontinued on the date specified.
(E) The meter shall be read at the time of disconnection and any unauthorized use beyond said meter reading shall subject the customer to a fee of $50 plus water and sewer usage.
(Ord. 2002-5156, passed 1-7-2003; Am. Ord. 2003-5162, passed 6-3-2003; Am. Ord. 2005-5208, passed 9-6-2005)