A. Statement: On or before the first day of the month in which payment for utility charges are assessed, due and payable, the city manager or his or her designee shall cause to be prepared and furnished to each user in person, by mail, and/or by delivery at the user's place of residence or usual place of business, a statement of charges (sometimes referred to herein as the "utility bill"). The utility bill shall: 1) issue each month; 2) specify the amount of utility (including water) service charges assessed against the user, as well as any outstanding delinquency related fee(s); and 3) identify the place of payment and the date due.
B. Failure To Pay:
1. Date Of Delinquency And Late Fee:
a. A utility bill is due and payable upon receipt, and shall be paid not later than the twenty fifth calendar day of the month in which the user is billed for utility services.
b. Payments not received by twelve o'clock (12:00) midnight of the twenty fifth shall be deemed delinquent and shall be subject to the immediate assessment and imposition of a utility services late fee, as set by resolution of the city council.
c. From and after the date of delinquency (i.e., the twenty sixth day of the month in which payment was due), and until all charges and associated delinquency related fees are paid in full, the user's utility account shall be considered a delinquent account.
2. Notification Of Delinquency And Possible Termination Of Service:
a. Utility accounts which remain delinquent as of eight o'clock (8:00) A.M. on the fifth day of the month following the imposition of the utility services late fee shall be subject to the immediate assessment and imposition of a notice processing fee set forth by resolution of the city council.
(1) The city manager or his or her designee shall forthwith cause that a delinquency/termination notice (known herein as the "shutoff notice") be mailed to utility users whose utility accounts remain delinquent and unpaid.
(2) The shutoff notice shall state the amount of the delinquency (including any unpaid utility services late fee and notice processing fee) and the anticipated date of termination of water service by the city ("shutoff date").
b. Additionally, at least forty eight (48) hours prior to the shutoff date, the city manager or his or her designee shall cause that a shutoff notice be delivered and placed at the residence or usual place of business of the user whose account is delinquent.
3. Shutoff Date; Involuntary Termination Of Water Service:
a. The shutoff date shall be the third Tuesday of the month following the date wherein the account first became delinquent and subject to a late fee.
b. Users whose utility accounts remain delinquent on the shutoff date shall be subject to immediate termination of water service.
4. Intervention Of Nonprofit Charitable Organizations:
a. For purposes of this section, a "nonprofit charitable organization" shall mean and include all charitable organizations or entities which have been classified as tax exempt under state law of the state of Utah or under the federal law of the United States of America, and only while carrying out an act which is within the scope of such tax exempt status and where no profit is directly or indirectly derived by any person, including, but not limited to, religious, charitable assistance, and emergency relief organizations, and includes a chapter, branch, office, congregation, or similar affiliate, and any authorized representative thereof.
b. If, at any time prior to termination of a user's water service, a nonprofit organization should contact the city manager or his or her authorized designee(s) and request the opportunity to pay the amount of the user's delinquency (including all charges and delinquency related fees) on the user's behalf, action to terminate the user's water service shall be stayed for a period of not less than ten (10) days following the shutoff date provided in subsection B3 of this section.
(1) If the user's delinquent utility charges and delinquency related fees are paid in full prior to the end of such stay, then the water service will not be terminated for such delinquency.
(2) If the user's delinquent utility charges and delinquency related fees are not paid in full within the period of such stay, service to said user shall be subject to immediate termination at the expiration of such period of stay.
5. Reconnection: After water service has been terminated to a user pursuant to the terms of this section, it may only be restored to the user after all delinquent utility charges and associated delinquency related fees have been paid (including a reconnection fee, as provided by resolution). (Ord. 2007-33, 12-19-2007)