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(a) Final bills are due upon receipt.
(b) The Village will attempt to read the meter on the scheduled final day. If for any reason this is not possible the meter will be read the next business day.
(c) A consumer must pay any outstanding final bill prior to establishing a new account and receiving utilities at a new location.
(d) For rental units with individual meters the water will be shut off upon final reading and will not be turned back on until either the landlord or new renter executes for service agreement in accordance with this section.
(e) The Village Fiscal Officer is hereby authorized to write-off balances on closed utility accounts which do not exceed ten dollars ($10.00).
(f) In the event a final utility account is closed and the customer has overpaid on the account balance in an amount not to exceed ten dollars ($10.00), the Village Fiscal Officer is hereby authorized to impose an administrative fee equal to said overpayment, provided; however, that said administrative fee shall not be imposed if the consumer has provided a valid forwarding address to which the Village Fiscal Officer may forward a refund, in which case the Village Fiscal Officer shall forward a refund. The Village Fiscal Officer shall notify Village utility customers of this section by providing a copy of same with the Final Bill.
(Ord. 07-2012. Passed 11-1-12.)
(a) When a statement is presented for payment with a remittance, the Assistant Fiscal Officer’s stamp will constitute an official receipt. When a utility bill is paid by mail or placed in a depository, a receipt will not be issued unless the entire statement and a self-addressed stamped envelope accompany the remittance. All receipts are void if a check used for payment fails to clear through the banks.
(b) All monies received by the Utility Billing System for water, sewer, and refuse bills will be credited to delinquent balances first and the remainder to current charges of the appropriate accounts in the following manner:
(1) The refuse bill will be credited in its entirety if there are sufficient monies to pay it in full.
(2) Any balance which is not great enough to cover total remaining water and sewer charges will be split and applied equally to water and sewer.
(3) If the amount owed of either water or sewer is less than the amount split then the unused portion will be applied to the remaining balance of the other account.
(Ord. 01-2010. Passed 4-1-10.)
The Village will not be responsible for failure of a customer to receive a bill or notice. Utility bills will normally be mailed on the same date of each month. If a bill is not received at the usual time of the month, inquiry should be made by the customer. It is the customer's responsibility to keep the water billing office notified of the correct address where bills are to be sent.
(Ord. 01-2010. Passed 4-1-10.)
(a) Notice of Delinquency. In the event a customer has not made payment by the due date and the account is delinquent, the customer will be sent or hand delivered a letter of delinquency stating that the account is past due. The letter will indicate the exact amount due and the date and time by which payment must be received. The letter will state the resident will be subject to water service termination if not paid by the due date and time. The letter will also notify the resident that a $50.00 shut off fee will be applied to the account when the water service is terminated for nonpayment. Generally water shut offs will be performed Monday through Thursday.
(b) Termination of Service.
(1) On the Day of Service Termination another door hangar will be placed at the residence/business. If service must be terminated due to nonpayment, the $50.00 shut-off fee will be applied to the utility account and service will not be restored until the full delinquent balance and the penalty are paid in full. A $25.00 turn-on fee will be accessed if service is not restored the same day as shut-off.
(2) Payments returned from the bank will be charged back to the utility account and an additional $35.00 bank fee will be applied to the account. The resident will be notified immediately by telephone and letter that the check was returned and cash or money order must be received immediately to compensate for the returned check.
(3) Should a customer turn his/her water service back on without Village approval, he/she may be subject to legal prosecution for tampering with Village property. Additionally, the water/sewer service shall be shut-off immediately, and an additional $50.00 penalty will be assessed.
(c) Protest Termination of Service.
(1) The customer is responsible for taking appropriate steps to avoid service disconnection by keeping their account current. In the event the amount of the bill or the accuracy of the meter is questioned, the customer shall pay the amount billed to avoid service disconnection. After a determination is made in the matter, any excess charge will be promptly refunded by the Village. In the event the account does become delinquent and the delinquency bill becomes past due, service shall be disconnected and will not be restored until the account is paid in full, including any service charge. No payment plan will be allowed for accounts that have become delinquent.
(2) Customers who feel their service is designated for termination of service for nonpayment in error, may request a hearing by contacting the Village Fiscal Officer prior to service termination.
(Ord. 01-2010. Passed 4-1-10.)
(a) Water service will be restored to a customer after payment has been received in full in the utility billing office. In addition to the account indebtedness, a service charge will be made. Once all water, sewer, and refuse fees plus penalties are paid in full, water reconnection shall be accomplished between the hours of 8:00 a.m. and 3:00 p.m. Monday through Friday, except holidays. Any calls for reconnection after hours, on weekends, or on holidays will be scheduled for the following workday between the hours of 8:00 a.m. and 3:00 p.m. The water service will ordinarily be turned on the next regular working day after payment is received, during normal working hours. Exact time for restoration of service is not guaranteed and the Village cannot be held responsible for delays. If payment is received before 12:00 noon, service will be scheduled for restoration on the same day.
(b) Service restoration will not be made unless the premises are occupied or written authorization is provided by the property owner to the water billing office at the time payment is made. This action is for the protection of the customer, as plumbing fixtures may have been turned on while service was off.
(Ord. 01-2010. Passed 4-1-10.)
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