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A. The Alarm Administrator shall:
1. Designate a manner, form and telephone numbers for the communication of alarm dispatch requests; and
2. Establish a procedure to accept cancellation of alarm dispatch requests.
B. The Alarm Administrator shall establish a procedure to record such information on alarm dispatch requests necessary to permit the Alarm Administrator to maintain records, including, but not limited to, the information listed below.
1. Identification of the registration number for the alarm site;
2. Identification of the alarm site;
3. Date and time alarm dispatch request was received, including the name of the monitoring company and the monitoring operator name or number;
4. Date and time of law enforcement officer arrival at the alarm site;
5. Zone and zone description, if available;
6. Weather conditions;
7. Name of alarm user's representative at alarm site, if any;
8. Identification of the responsible alarm installation company or monitoring company;
9. Whether law enforcement officer was unable to locate the address of the alarm site; and
10. Cause of alarm signal, if known.
C. The Alarm Administrator shall establish a procedure for the notification to the alarm user of a false alarm. The notice shall include the following information:
1. The date and time of law enforcement response to the false alarm;
2. The identification number of the responding law enforcement officer; and
3. A statement urging the alarm user to ensure that the alarm system is properly operated, inspected, and serviced in order to avoid false alarms resulting fines.
D. The Alarm Administrator may require a conference with an alarm user and the alarm installation company and/or monitoring company responsible for the repair or monitoring of the alarm system to review the circumstances of each false alarm. For these purposes, the alarm company must have a designated contact on record with the Alarm Administrator (see definition of alarm response manager).
E. The Alarm Administrator may create and implement an alarm user awareness class. The Alarm Administrator may request the assistance of associations, alarm companies and law enforcement agencies in developing and implementing the class. The class shall inform alarm users of the problems created by false alarms and teach alarm users how to avoid generating false alarms. This class may be provided online.
F. The Alarm Administrator may require an alarm user to remove a holdup alarm device that is a single action, non-recessed button, or have it replaced with an acceptable dual-action or recessed device after the occurrence of a false holdup alarm.
G. The Alarm Administrator may require an alarm user to remove the duress or panic alarm capability from their alarm system after the occurrence of a false alarm.
H. The Alarm Administrator will make a copy of this section 13-22 and/or an ordinance summary sheet and department's penalties/fee schedule available to the alarm user. (See Eloy Police Department fee schedule on website.) (Ord. 17-871, 8-14-2017)