ANSI/SIA CONTROL PANEL STANDARD CP-01: The ANSI-American National Standard Institute approved Security Industry Association - SIA CP-01 Control Panel Standard, as may be updated from time to time, that details recommended design features for security system control panels and their associated arming and disarming devices to reduce the incidence of false alarms. Control panels built and tested to this standard by Underwriters Laboratory (UL), or other nationally recognized testing organizations, will be marked to state: "Design evaluated in accordance with SIA CP-01 Control Panel Standard Features for False Alarm Reduction".
ALARM ADMINISTRATOR: The person and/or outsourced company designated by the Chief of Police to administer the City's Security Alarm Program, to issue citations, levy fees and penalties pursuant to this section 13-22.
ALARM APPEALS OFFICER: The person(s) designated by the Chief of Police to hear and decide appeals related to service fees, assessed penalties and registration suspensions pursuant to this section 13-22.
ALARM BUSINESS: Any business, by an individual, partnership, corporation or other entity engaged in the selling, leasing, maintaining, servicing, repairing, altering, replacing, moving, installing or responding to security alarms.
   A.   Alarm businesses also include any person, business or organization that monitors security alarm systems and initiates alarm dispatch requests, including units or divisions of larger businesses or organizations that provide proprietary security alarm monitoring services only to affiliates of the parent business or organization.
   B.   Alarm businesses do not include persons doing installation or repair work solely on premises they own, lease, or rent where such work is performed without compensation of any kind (i.e., "do-it-yourselfers").
ALARM DISPATCH REQUEST: The initiating of a communication to the police, via police dispatch, by an alarm business indicating that a security alarm system has been activated at a particular alarm site and requesting Police Department response to that alarm site.
ALARM INSTALLATION COMPANY: A person in the business of selling, providing, maintaining, servicing, repairing, altering, replacing, moving or installing an alarm system in an alarm site.
ALARM RESPONSE MANAGER: A person designated by an alarm installation company to handle alarm issues for the company and act as the primary point of contact for the jurisdiction's Alarm Administrator.
ALARM SITE (Also SECURITY ALARM SITE): A structure or portion thereof served by a single security alarm system (a "fixed" alarm site).
   A.   In a multi-tenant building or complex, each portion of the structure or complex having its own security alarm system is considered a separate alarm site.
ALARM SYSTEM (Also SECURITY ALARM SYSTEM): A device or series of interconnected devices, including, but not limited to, systems interconnected with hard wiring or radio frequency signals, which are designed to emit and/or transmit a remote or local audible, visual or electronic signal indicating that an intrusion may either be in progress or being attempted at the alarm site.
   A.   It means only the equipment located at the alarm site when a system is connected to an alarm system monitoring company.
   B.   Security alarm systems do not include those devices designed to alert only the inhabitants of specific premises and that have no sounding or signaling devices which can be generally heard or seen on the exterior of the alarm site.
ALARM USER: Any person, firm, partnership, corporation or other entity who (which):
   A.   Controls a security alarm system at an alarm site;
   B.   Is named on the alarm registration; and
   C.   Is financially responsible for the operation of an alarm system.
As used in this section 13-22, the term "alarm user" may mean more than one person, if more than one person is listed on the registration and has accepted financial responsibility for operation of an alarm system.
ALARM USER AWARENESS CLASS: A class conducted for the purpose of educating alarm users about the responsible use, operation and maintenance of alarm systems and the problems created by false alarms.
AUTOMATIC VOICE DIALER: Any electrical, electronic, mechanical, or other device capable of being programmed to send a prerecorded voice message, when activated, over a telephone line, radio or other communication system, to a law enforcement, public safety or emergency services agency requesting dispatch.
BURGLARY ALARM (Also PROPERTY/INTRUSION ALARM): An alarm system that is used to detect and report an unauthorized entry or an attempted unauthorized entry upon real property.
CANCELLATION: The process where emergency response is terminated when a monitoring company (designated by the alarm user) for the alarm site notifies the responding law enforcement agency that there is not an existing situation at the alarm site requiring law enforcement agency response after an alarm dispatch request.
CHIEF: The Chief of Police of the City of Eloy or his/her designee.
CITY: The City of Eloy and/or the area within the incorporated Municipal boundaries of the City of Eloy.
COST RECOVERY: An assessment for the recovery of costs incurred by the Police Department in responding to a false alarm and/or collecting past due fees and penalties.
DEPARTMENT: The Eloy Police Department.
DURESS ALARM: See definition of "robbery alarm".
ENHANCED CALL VERIFICATION (ECV): An independent method whereby the alarm monitoring company attempts to determine that a signal from an automatic alarm system reflects a need for immediate police assistance or investigation.
   A.   This verification process will be conducted by the alarm system monitoring personnel and shall consist of making at least two (2) phone calls to the responsible party or parties and shall not take more than five (5) minutes from the time the alarm signal has been accepted by the alarm system monitoring company.
FALSE ALARM RESPONSE: Police Department response to an alarm dispatch request by commissioned officer(s) of the department where, in the opinion of that officer(s), no evidence for the commission or attempted commission of a crime is present that can be reasonably attributed to have caused the alarm activation.
   A.   A false alarm response is also deemed to have occurred when the responding officer is unable to determine if evidence of a criminal offense or attempted criminal offense is present because the alarm site is inaccessible, e.g., where the alarm site is located:
      1.   Within a locked structure, such as an apartment building or business complex with a common entry; or
      2.   Behind a locked gate and no person is present to provide access to the officer; or
      3.   Contains a dog and no person is present to remove the dog so the officer can inspect the site; or
      4.   Contains any type of "protective/reactive" device or contrivance.
GOVERNMENT FACILITY: Any alarmed location where the primary owner, operator, renter or lessee is the City of Eloy, County of Pinal, State of Arizona; or agency of the United States government.
HOLDUP ALARM: See definition of "robbery alarm".
INTRUSION ALARM: See definition of "burglary alarm".
MONITORING: The process an alarm business uses to:
   A.   Keep watch on alarm systems;
   B.   Receive alarm activation signals from alarm systems;
   C.   Verify alarm activations;
   D.   Relay alarm dispatch requests to the department for the purpose of summoning police response to an alarm site; and
   E.   To cancel alarm dispatch requests (when appropriate).
MULTI-UNIT COMPLEX: Any building or group of buildings located/co-located on the same real property and comprised of two (2) or more separately occupied units.
ONE-PLUS DURESS ALARM: A security alarm system which permits the manual activation of an alarm signal by entering on a keypad a code that either adds the value of "1" to the last digit of a normal arm/disarm code (e.g., the normal arm/disarm code "1234" if entered as "1235" automatically activated the duress alarm feature) or that involves entering any incorrect final digit to a normal arm/disarm code (e.g., the normal arm/disarm code "1234" is entered as "123X" - where "X" is not "4" - automatically activates the duress alarm feature).
PANIC ALARM: See definition of "robbery alarm".
PERSON: For purposes of this section 13-22 means an individual, corporation, partnership, association, organization or similar entry.
PROPERTY ALARM: See definition of "burglary alarm".
PROTECTIVE/REACTIVE ALARM SYSTEM: An alarm system that is equipped and prepared to produce any temporary disability or sensory deprivation through use of chemical, electrical or sonic defense, or by any other means, including use of vision obscuring/disabling devices.
ROBBERY ALARM (Also DURESS ALARM, HOLD-UP ALARM Or PANIC ALARM): An alarm signal generated by the manual or automatic activation of a device, or any system, device or mechanism, on or near the premises intended to signal that a robbery or other crime is in progress, and that one or more persons are in need of immediate police assistance in order to avoid injury, serious bodily harm or death at the hands of perpetrator of the robbery or other crime.
SECURITY ALARM MONITORING BUSINESS: Any person, firm or corporation which is engaged in the monitoring of security alarm systems and the summoning of police officer response to activations thereof.
   A.   This includes all businesses that are engaged in alarm monitoring for profit and businesses that have specialized units or subsidiaries that monitor only their own alarm systems.
SUBSCRIBER: An alarm user who is a customer of an alarm monitoring company.
SUSPEND (SUSPENSION): For purposes of this section 13-22, means the temporary loss for an alarm user of the privileges associated specifically with the registration of a security alarm system in the City of Eloy (specifically police response). Being placed on suspension will limit police response to only verified response (see definition of verified response).
UNMONITORED ALARM SYSTEM: An alarm system (see definition of "alarm system") that is not actively monitored by an alarm business and whose function it is to evoke police response solely by means of a generally audible and/or visible signal.
VERIFIED RESPONSE (Independent Reporting): A police response that is based on information received from a person physically present at a location (e.g., an alarm site) or from real-time audio or video surveillance positively verifying that there is evidence either of a crime or an attempted crime at the location. (Ord. 17-871, 8-14-2017)