All complaints regarding access or alleged discrimination based on disability shall be submitted in writing to the City's ADA Coordinator for resolution. Letters should be clearly addressed to: City of West Des Moines' ADA Coordinator, c/o City Manager's Office; P.O. Box 65320; West Des Moines, Iowa 50265-0320.
The ADA Coordinator will provide a written response, in the form of a decision, to the complainant within fifteen (15) working days. The decision will describe any action to be taken by the City and an expected compliance date. A copy of the complaint and the action will be maintained in the office of the ADA Coordinator.
If the complaint cannot be resolved to the satisfaction of the complainant by the designated local governmental official, it will be forwarded to the Mayor and City Council. (Ord. 1293, 3-23-1998)