A. New Accounts: In order to detect any of the red flags identified above associated with the opening of a new account, City personnel will take the following steps to obtain and verify the identity of the person opening the account:
1. Require certain identifying information, such as name, date of birth, residential or business address, principal place of business for an entity, driver's license or other identification;
2. Verify the customer's identity (for instance, review a driver's license or other identification card);
3. Review documentation showing the existence of a business entity; and/or
4. Independently contact the customer.
B. Existing Accounts: In order to detect any of the red flags identified above for an existing account, City personnel will take the following steps to monitor transactions with an account:
1. Verify the identification of customers if they request information (in person, via telephone, via facsimile, via e-mail);
2. Verify the validity of request to change billing addresses; and
3. Verify changes in banking information given for billing and payment purposes. (2019 Compilation)