(A)   If a customer has not paid the customer's account within 15 days after the city has sent a bill for utility service to such customer, then that account shall be deemed delinquent. Prior to termination of any utility service for nonpayment of a delinquent account, the city shall send the customer a notice of delinquency.
   (B)   The notice of delinquency shall contain the following:
      (1)   The amount required to fully pay the account;
      (2)   A statement that the particular utility service will be terminated on a date specified in the notice of delinquency unless the customer fully pays the account prior to that date;
      (3)   A statement that the customer is entitled to an administrative hearing to determine if the city has good cause to terminate the utility service upon filing of a written request for such administrative hearing with the city clerk on or before the date specified in the notice of delinquency, which date shall be seven days after the date of the mailing of the notice of delinquency;
      (4)   A statement that if the customer requests an administrative hearing, the date for conducting the administrative hearing will be at least five days prior to the date specified for termination of the utility service and that the city will provide written notice of the date, time, and place of the administrative hearing to the customer; and
      (5)   A statement that the customer may appeal the decision of the hearing officer to an appeal officer by filing a written appeal, specifying the grounds for the appeal, with the city clerk within 48 hours of the city's delivery of the hearing officer's decision to the customer.
(`64 Code, Sec. 1-12.3) (Ord. No. 2302)