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Upon service interruption of subscriber’s cable service, the following shall apply: for service interruptions of over 24 hours, the grantee shall provide, at the subscriber’s request, a credit of 1/30 of one month’s fees for affected services for each 24-hour period service is interrupted.
(2013 Code, § 8-3.18) (Ord. 14586, passed 4-13-1998)
(A) The grantee shall render efficient cable service, make repairs promptly and interrupt service only for good cause and for the shortest time possible.
(B) Scheduled service interruptions, insofar as possible, shall be preceded by notice and shall occur during periods of minimum use of the cable system.
(2013 Code, § 8-3.19) (Ord. 14586, passed 4-13-1998)
(A) If the grantee fails to provide any material cable service requested by a subscriber in accordance with the current Federal Communications Commission standards, the grantee shall, after adequate notification and being afforded the opportunity to provide the service, promptly refund all deposits or advance charges paid for the service in question by the subscriber.
(B) If any subscriber terminates service for any other reason, the grantee shall refund the unused portion of any prepaid subscriber service fee on a daily pro rata basis.
(C) Any disputes arising under this section shall be finally resolved in accordance with § 114.119 of this chapter.
(2013 Code, § 8-3.2) (Ord. 14586, passed 4-13-1998)
(A) The grantee shall prepare and make available, at no charge to the subscribers, an accurate and up-to-date channel card listing the cable channels and services available over the cable system.
(B) The channel card shall be distributed to every new subscriber and within 30 days after a change or addition in channels or services offered affecting three or more channels.
(2013 Code, § 8-3.21) (Ord. 14586, passed 4-13-1998)
The grantee shall provide written customer policies or a handbook to all new cable subscribers and, thereafter, upon request. The grantee’s written customer policies or handbook shall, at a minimum, comply with all notice requirements promulgated by the Federal Communications Commission. If the grantee’s operating rules are changed, subscribers shall be notified in a timely manner.
(2013 Code, § 8-3.22) (Ord. 14586, passed 4-13-1998)
(A) The grantee shall be constantly alert to possible abuses of the right of privacy or other legal rights of any cable system subscriber, programmer or general citizen resulting from any device or signal associated with the cable system.
(B) The grantee shall abide by current federal law and Federal Communications Commission regulations and § 631 of the Cable Act regarding protection of subscriber privacy.
(2013 Code, § 8-3.23) (Ord. 14586, passed 4-13-1998)
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