REGULATIONS FOR
BASIC CABLE RATES
711.01 Definitions.
711.02 Initial review of basic cable rates.
711.03 Review of request for increase in basic cable rates.
711.04 Cable operator information.
CUSTOMER SERVICE STANDARDS
711.05 Implementation of FCC rulemaking.
711.06 Communications.
711.07 Service centers.
711.08 Training and conduct of employees.
711.09 Telephone lines.
711.10 Complaint procedure.
711.11 Installation and service.
711.12 Outages.
711.13 Termination of service and disconnection.
711.14 Billing.
711.15 Records requirements.
711.16 Miscellaneous requirements.
711.17 Procedures for contacting subscribers.
711.18 Failure to comply with these requirements.
CROSS REFERENCES
Franchises - see PRELIM. Table D
Tampering - see GEN. OFF. 541.04
Theft of services - see GEN. OFF. 545.05
EDITOR’S NOTE: Pursuant to Ordinance 2007-67, the City has established Video Service Provider Fees and authorizes the City Manager to notify Video Service Providers of such fees.
REGULATIONS FOR BASIC CABLE RATES