(a) Notice of Termination of Service. "Termination of Service" shall be defined as a physical disconnection of service at the subscriber's residence or business. As described in Section 711.14, TWC may terminate service to any subscriber who bill has not been paid after it becomes delinquent, so long as TWC gives proper notice to the subscriber as provided in this chapter.
(b) Termination on Sundays, Holidays or Evenings. TWC shall not terminate service to subscribers at any time when the service center is closed.
(c) Length of Time to Disconnection. If disconnection occurs at the subscriber's written or oral request, then, for billing purposes, it shall be deemed to have occurred three (3) days after TWC receives the request for disconnection unless:
(1) It in fact occurs earlier; or
(2) The subscriber requests a longer period.
(d) Restoration of Subscriber Premises. TWC shall ensure that the subscriber's premises are reasonably restored to their original conditions if damaged by TWC's employees or agents in any respect in connection with the installation, repair or disconnection of cable service.
(e) No Fee for Disconnection. TWC shall not charge any fee for disconnection. If, however, the subscriber pays the amount in arrears to TWC when TWC is on the subscriber's premises to disconnect service, then TWC may charge the subscriber a reasonable collection fee, provided that such subscriber is notified of such collection fee in the notice required by Section 711.14.
(Ord. 1994-51. Passed 8-9-94.)