(a) Material Requirements. TWC agrees that substantial failure to comply with any material requirement set forth in these customer service standards shall constitute a failure to comply with a material provision of this chapter.
(b) The City's Remedies for a Failure to Comply With These Customer Service Standards. In addition to the City's other remedies, TWC understands that if it fails substantially to comply with a material requirement set forth in this chapter, it shall pay to the City liquidated damages.
(c) Liability for Contractors'/Subcontractors' Failure to Comply. TWC shall be liable for any breach of these customer service standards committed by its contractors, subcontractors, or agents just as if TWC itself had committed the breach.
(Ord. 1994-51. Passed 8-9-94.)