Time Warner Cable (TWC) and the City of Loveland agree that FCC Report and Order Docket No. 92-263, Released April 7, 1993 and effective July 1, 1993, established minimum standards of customer service ("FCC Customer Service Standards"). TWC must agree to abide by and comply with the FCC Customer Service Standards and with any subsequent amendments thereto during the term of its Franchise. TWC further understands that such standards shall be made a part of this chapter and known as Appendix "A", as if fully set forth in this chapter. TWC further understands per federal law that the City has the right to establish standards beyond those in Appendix "A" per federal law, and that more stringent requirements are not preempted by the minimum standards enumerated in Appendix "A".
(Ord. 1994-51. Passed 8-9-94.)