Skip to code content (skip section selection)
(A) An alarm business performing monitoring services shall:
(1) Make at least two attempts to verify each alarm signal, utilizing ECV (Enhanced Call Verification) before requesting a police response; provided, however, that the verification shall not be attempted in any case involving:
(a) Hold-up alarm signals; or
(b) Panic alarms; or
(c) Alarms where the alarm user has an active court-issued order of protection;
1. To qualify for the exception in this subsection, the alarm user shall provide both their alarm business and the Alarm Administrator with notice of the active order of protection and, if requested, a copy of the order.
2. Once the active order has been legally terminated or has expired, the alarm user shall have the duty to notify their alarm business and the alarm administrator that the protective order has been legally terminated or has expired. A copy of any order legally terminating the order of protection shall be provided upon request.
(2) Communicate alarm dispatch requests to Metro Government in a manner and form determined by the Alarm Administrator, including the registration number of the alarm user. The alarm business shall also communicate to Metro Government, that an alarm user has an active EPO, DVO or other court-issued domestic violence order, when making a dispatch request.
(3) Communicate verified cancellations of alarm dispatch requests to Metro Government in a manner and form determined by the Alarm Administrator.
(4) Provide such information as is required by the Alarm Administrator, including a list of clients and their registration numbers.
(B) The Alarm Administrator shall develop a procedure to accept verified cancellation of alarm dispatch requests, and shall provide that information to the alarm business.
(Lou. Metro Ord. No. 156-2021, approved 11-11-2021)