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Harnett County Overview
Harnett County, NC Code of Ordinances
HARNETT COUNTY, NORTH CAROLINA CODE OF ORDINANCES
ADOPTING ORDINANCE
TITLE I: GENERAL PROVISIONS
TITLE III: ADMINISTRATION
TITLE V: PUBLIC WORKS
TITLE VII: TRAFFIC CODE
TITLE IX: GENERAL REGULATIONS
TITLE XI: BUSINESS REGULATIONS
TITLE XIII: GENERAL OFFENSES
TITLE XV: LAND USAGE
TABLE OF SPECIAL ORDINANCES
PARALLEL REFERENCES
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§ 51.33 CONSUMER’S RESPONSIBILITY.
   (A)   Piping on the consumer's premises must be so arranged that the connections are conveniently located with respect to HRW's lines or mains.
   (B)   If the consumer's piping on the consumer's premises is so arranged that HRW is called upon to provide additional meters, each place of metering will be considered as a separate and individual account.
   (C)   Where meter is placed on premises of a consumer, a suitable place shall be provided by consumer for placing such meter, unobstructed and accessible at all times to the meter reader.
   (D)   The consumer shall furnish and maintain the service line on the consumer's side of the meter; HRW to provide a like service on HRW's side of such meter.
   (E)   The consumer's piping and apparatus shall be installed and maintained by the consumer at the consumer's expense in a safe and efficient manner and in accordance with HRW's rules, regulations, specifications, and ordinances and in full compliance with the sanitary regulations of the North Carolina State Board of Health.
   (F)   The consumer shall guarantee proper protection for all property controlled by HRW and placed on the consumer's premises by HRW or any predecessor in interest to HRW and shall permit access to it only by authorized representatives of HRW.
   (G)   In the event that any loss or damage to such property or any accident or injury to persons or property is caused by or results from the negligence or wrongful act of the consumer, his agents, or employees, the cost of the necessary repairs or replacements shall be paid by the consumer to HRW and any liability otherwise resulting shall be assumed by the consumer.
   (H)   The amount of such loss or damage or the cost of repairs shall be added to the consumer's bill; and if not paid, service may be discontinued by HRW.
(Ord. passed 6-30-2015; Ord. passed 7-16-2018; Ord. passed 6-15-2020; Ord. passed 11-16-2020) Penalty, see § 10.99
§ 51.34 ACCESS TO PREMISES.
   HRW personnel shall have access at all reasonable hours to the premises of the consumer for the purpose of installing or removing property controlled by HRW, inspecting piping, reading or testing meters, or for any other purpose in connection with HRW's service and facilities.
(Ord. passed 6-30-2015; Ord. passed 7-16-2018; Ord. passed 6-15-2020; Ord. passed 11-16-2020) Penalty, see § 10.99
§ 51.35 CHANGE OF OCCUPANCY.
   (A)   Not less than three days notice must be given, in person or in writing, to discontinue service for a change in occupancy. Such notice shall be given at the HRW office which has responsibility for management of water and sewer systems.
   (B)   The outgoing party shall be responsible for all water consumed up to the time of departure, or the time specified for departure, whichever period is longest.
(Ord. passed 6-30-2015; Ord. passed 7-16-2018; Ord. passed 6-15-2020; Ord. passed 11-16-2020) Penalty, see § 10.99
§ 51.36 SUSPENSION OF SERVICE.
   (A)   Services may be discontinued at the request of the consumer, provided the consumer pays all current balances. When services are discontinued and all bills paid, the deposit will be refunded in accordance with this chapter.
   (B)   Services may also be discontinued by HRW to any customer whose account remains delinquent for more than ten days. The deposit will be applied by HRW toward settlement of the account. Any balance will be refunded to the consumer; but if the deposit is not sufficient to cover the bill, HRW may proceed to collect the balance in the usual way provided by law for the collection of debts.
   (C)   Property owners may have a service discontinued for rental property in the event that the rental unit is vacant for a period not to exceed 12 months. If the rental property is still vacant after 12 months from the original suspension date, the property owner will begin to receive minimum bills for that location to include the account setup of $15.
   (D)   Service discontinued for non-payment of bills will be restored, at the request of the consumer, only after bills are paid in full, and a service charge of $40 paid for each meter reconnected except as set forth hereafter. The consumer being reconnected must also make the required deposit. The consumer may elect to pay an additional service fee of $50 to expedite the reconnection process. The payment of this fee will guarantee the reestablishment of water service to the consumer on the same day the account is paid in full.
   (E)   After a connection has been discontinued for a period of 12 consecutive months HRW may remove the meter base, meter, curb stop valve, meter box and service line for use elsewhere or for storage.
   (F)   At any time after a connection has been discontinued an additional service charge equal to the then current tap-on-fee shall be paid as a reconnection fee. Also the consumer must make the required deposit.
   (G)   HRW reserves the right to discontinue its service without notice for the following additional reasons:
      (1)   To prevent fraud or abuse;
      (2)   Consumers willful disregard for HRW's rules and ordinances;
      (3)   Emergency repairs;
      (4)   Insufficiency of supply due to circumstances beyond HRW's control;
      (5)   Legal processes;
      (6)   Direction of public authorities; and/or
      (7)   Strike, riot, fire, flood, accident, or any unavoidable cause.
   (H)   HRW may, in addition to prosecution by law, permanently refuse service to any consumer who tampers with a meter or other measuring device.
   (I)   HRW gave a privilege for early connection to the water system to every property owner or resident as the water mains were installed. From time to time, HRW may give privileges for connections at reduced amounts in order to encourage additional hookups to increase revenue. Any consumer who takes advantage of a reduced connection will be responsible for paying at least the minimum monthly water bill whether or not water is actually used until such time as the reduced connection fee charged plus all monthly water bills charged equal the then current charge for tap-on connection. The consumer shall remain liable for at least the minimum monthly bill thereafter until he has notified HRW in accordance with other provisions of this chapter that he desires to stop his service.
(Ord. passed 6-30-2015; Ord. passed 7-16-2018; Ord. passed 6-15-2020; Ord. passed 11-16-2020)
§ 51.37 COMPLAINTS; ADJUSTMENTS.
   (A)   If the consumer believes his bill to be in error, he shall present his claim, in person, at HRW before the bill becomes delinquent. Such claim, if made after the bill has become delinquent, shall not be effective in preventing discontinuance of service as heretofore provided. The consumer may pay such bill under protest, and said payment shall not prejudice his claim.
   (B)   HRW will make special meter readings at the request of the consumer for a fee of $25; provided, however, that if such special reading discloses that the meter was over read, or in error in any way, the fee will be refunded.
   (C)   Meters will be tested at the request of the consumer upon payment to HRW of the actual cost to HRW of making the test provided, however, if the meter is found to over register or under register beyond 2.5% of the correct volume, no charge will be made.
   (D)   If the seal of the meter is broken by other than HRW's representative, or if the meter fails to register correctly, or is stopped for any cause, the consumer shall pay an amount estimated from the record of his previous bills and/or from other proper data.
   (E)   No modification of rates or any of the stipulations in this chapter shall be made by any employee of HRW.
(Ord. passed 6-30-2015; Ord. passed 7-16-2018; Ord. passed 6-15-2020; Ord. passed 11-16-2020)
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