HRW shall have the authority to adjust one water and/or sewer monthly bill per 12 months after determining that the bill is excessive, upon the following conditions:
(A) If the cause is a defect in a water meter, the water bill shall be reduced to the average amount of such bill for the preceding three months.
(B) When proof of repair is furnished to substantiate a leak, the water bill shall be reduced by 50% of the amount by which it exceeds the average amount of the consumer's bill for the preceding three months. The average is then added back in to determine the final amount. Leak adjustments for sewer accounts are determined by reducing the sewer bill to the preceding three month average.
(C) If the cause is of an undetermined origin, and it does not appear upon investigation that the occupant or occupants of the premises served were in any way at fault for the excessive water bill, the adjusted bill shall be calculated the same as in division (B) of this section.
(D) All metered water lost due to negligence on the part of the user will be charged at the normal rate, and no adjustment of the bill shall be made.
(Ord. passed 6-30-2015; Ord. passed 7-16-2018; Ord. passed 6-15-2020; Ord. passed 11-16-2020)