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(A) The initial or minimum charge, as provided in the rate schedule, shall be made for each service installed, regardless of location.
(B) In resort or seasonal areas where service is furnished to a consumer during certain months only, the minimum charge per service for the period of non-use shall be the regular minimum as set out in the published rates of HRW.
(C) Water furnished for a given lot shall be used on that lot only. Each consumer's service must be separately metered at a single delivery and metering point. Each commercial unit and each storeroom or stall used for business purposes shall have a separate meter. All commercial use including storerooms and stalls for business purposes shall be metered separately from any residential use and vice versa, whether now in service or to be installed in the future.
(D) Consumers shall be responsible for paying the minimum monthly water bill whether or not water is actually used during a month.
(Ord. passed 6-30-2015; Ord. passed 7-16-2018; Ord. passed 6-15-2020; Ord. passed 11-16-2020)
(A) HRW shall run a service line from its distribution line to the property line where the distribution line runs immediately adjacent and parallel to the property to be served, and for which a tap-on fee, and system development fee(s) then in effect, will be charged. The tap-on fee is subject to deviate from the set rate due to cost of the service installation.
(B) HRW may install a meter at the property line or, at HRW's option, on the consumer's property or in a location mutually agreed upon.
(C) When two or more meters are to be installed on the same premises for different consumers, they shall be closely grouped and each clearly designated to which consumer it applies.
(D) HRW does not assume the responsibility of inspecting the consumer's piping or apparatus and will not be responsible therefor.
(E) HRW reserves the right to refuse service unless the consumer's lines or piping are installed in such manner as to prevent cross-connections or backflow.
(F) HRW shall not be liable for damage of any kind whatsoever resulting from water or the use of water on the consumer's premises, unless such damage results directly from negligence on the part of HRW. HRW shall not be responsible for any damage done by or resulting from any defect in the piping, fixtures, or appliances on the consumer's premises. HRW shall not be responsible for negligence of third persons or forces beyond the control of HRW resulting in any interruption of service.
(G) Under normal conditions, the consumer will be notified of any anticipated interruption of service.
(Ord. passed 6-30-2015; Ord. passed 7-16-2018; Ord. passed 6-15-2020; Ord. passed 11-16-2020)
(A) Piping on the consumer's premises must be so arranged that the connections are conveniently located with respect to HRW's lines or mains.
(B) If the consumer's piping on the consumer's premises is so arranged that HRW is called upon to provide additional meters, each place of metering will be considered as a separate and individual account.
(C) Where meter is placed on premises of a consumer, a suitable place shall be provided by consumer for placing such meter, unobstructed and accessible at all times to the meter reader.
(D) The consumer shall furnish and maintain the service line on the consumer's side of the meter; HRW to provide a like service on HRW's side of such meter.
(E) The consumer's piping and apparatus shall be installed and maintained by the consumer at the consumer's expense in a safe and efficient manner and in accordance with HRW's rules, regulations, specifications, and ordinances and in full compliance with the sanitary regulations of the North Carolina State Board of Health.
(F) The consumer shall guarantee proper protection for all property controlled by HRW and placed on the consumer's premises by HRW or any predecessor in interest to HRW and shall permit access to it only by authorized representatives of HRW.
(G) In the event that any loss or damage to such property or any accident or injury to persons or property is caused by or results from the negligence or wrongful act of the consumer, his agents, or employees, the cost of the necessary repairs or replacements shall be paid by the consumer to HRW and any liability otherwise resulting shall be assumed by the consumer.
(H) The amount of such loss or damage or the cost of repairs shall be added to the consumer's bill; and if not paid, service may be discontinued by HRW.
(Ord. passed 6-30-2015; Ord. passed 7-16-2018; Ord. passed 6-15-2020; Ord. passed 11-16-2020)
Penalty, see § 10.99
HRW personnel shall have access at all reasonable hours to the premises of the consumer for the purpose of installing or removing property controlled by HRW, inspecting piping, reading or testing meters, or for any other purpose in connection with HRW's service and facilities.
(Ord. passed 6-30-2015; Ord. passed 7-16-2018; Ord. passed 6-15-2020; Ord. passed 11-16-2020)
Penalty, see § 10.99
(A) Not less than three days notice must be given, in person or in writing, to discontinue service for a change in occupancy. Such notice shall be given at the HRW office which has responsibility for management of water and sewer systems.
(B) The outgoing party shall be responsible for all water consumed up to the time of departure, or the time specified for departure, whichever period is longest.
(Ord. passed 6-30-2015; Ord. passed 7-16-2018; Ord. passed 6-15-2020; Ord. passed 11-16-2020)
Penalty, see § 10.99
(A) Services may be discontinued at the request of the consumer, provided the consumer pays all current balances. When services are discontinued and all bills paid, the deposit will be refunded in accordance with this chapter.
(B) Services may also be discontinued by HRW to any customer whose account remains delinquent for more than ten days. The deposit will be applied by HRW toward settlement of the account. Any balance will be refunded to the consumer; but if the deposit is not sufficient to cover the bill, HRW may proceed to collect the balance in the usual way provided by law for the collection of debts.
(C) Property owners may have a service discontinued for rental property in the event that the rental unit is vacant for a period not to exceed 12 months. If the rental property is still vacant after 12 months from the original suspension date, the property owner will begin to receive minimum bills for that location to include the account setup of $15.
(D) Service discontinued for non-payment of bills will be restored, at the request of the consumer, only after bills are paid in full, and a service charge of $40 paid for each meter reconnected except as set forth hereafter. The consumer being reconnected must also make the required deposit. The consumer may elect to pay an additional service fee of $50 to expedite the reconnection process. The payment of this fee will guarantee the reestablishment of water service to the consumer on the same day the account is paid in full.
(E) After a connection has been discontinued for a period of 12 consecutive months HRW may remove the meter base, meter, curb stop valve, meter box and service line for use elsewhere or for storage.
(F) At any time after a connection has been discontinued an additional service charge equal to the then current tap-on-fee shall be paid as a reconnection fee. Also the consumer must make the required deposit.
(G) HRW reserves the right to discontinue its service without notice for the following additional reasons:
(1) To prevent fraud or abuse;
(2) Consumers willful disregard for HRW's rules and ordinances;
(3) Emergency repairs;
(4) Insufficiency of supply due to circumstances beyond HRW's control;
(5) Legal processes;
(6) Direction of public authorities; and/or
(7) Strike, riot, fire, flood, accident, or any unavoidable cause.
(H) HRW may, in addition to prosecution by law, permanently refuse service to any consumer who tampers with a meter or other measuring device.
(I) HRW gave a privilege for early connection to the water system to every property owner or resident as the water mains were installed. From time to time, HRW may give privileges for connections at reduced amounts in order to encourage additional hookups to increase revenue. Any consumer who takes advantage of a reduced connection will be responsible for paying at least the minimum monthly water bill whether or not water is actually used until such time as the reduced connection fee charged plus all monthly water bills charged equal the then current charge for tap-on connection. The consumer shall remain liable for at least the minimum monthly bill thereafter until he has notified HRW in accordance with other provisions of this chapter that he desires to stop his service.
(Ord. passed 6-30-2015; Ord. passed 7-16-2018; Ord. passed 6-15-2020; Ord. passed 11-16-2020)
(A) If the consumer believes his bill to be in error, he shall present his claim, in person, at HRW before the bill becomes delinquent. Such claim, if made after the bill has become delinquent, shall not be effective in preventing discontinuance of service as heretofore provided. The consumer may pay such bill under protest, and said payment shall not prejudice his claim.
(B) HRW will make special meter readings at the request of the consumer for a fee of $25; provided, however, that if such special reading discloses that the meter was over read, or in error in any way, the fee will be refunded.
(C) Meters will be tested at the request of the consumer upon payment to HRW of the actual cost to HRW of making the test provided, however, if the meter is found to over register or under register beyond 2.5% of the correct volume, no charge will be made.
(D) If the seal of the meter is broken by other than HRW's representative, or if the meter fails to register correctly, or is stopped for any cause, the consumer shall pay an amount estimated from the record of his previous bills and/or from other proper data.
(E) No modification of rates or any of the stipulations in this chapter shall be made by any employee of HRW.
(Ord. passed 6-30-2015; Ord. passed 7-16-2018; Ord. passed 6-15-2020; Ord. passed 11-16-2020)
The following classifications, rates, fees, and charges are adopted.
(A) Classification of service. All services are classified under three categories to include residential, commercial, or bulk municipal users. A residential service is a service requiring a meter size up to and including one inch. A commercial service is a service requiring a meter size greater than one inch up to and including two inches. A bulk municipal service is a service requiring a meter size greater than two inches, where the user is a municipality and/or other public body.
(B) Rate schedule.
(1) Residential:
Water Schedule | Monthly |
Flat rate, first 2,000 gallons (minimum) | $20 |
All water used over 2,000 gallons | $5.50 per 1,000 gallons |
Sewer Schedule | Monthly |
Flat rate, no gallons | $15 |
Commodity charge | $6 per 1,000 gallons |
Flat sewer rate, one-person household | $40 |
Flat sewer rate, two or more in household | $45 |
(2) Commercial:
Water Schedule | Monthly |
Flat rate, first 2,000 gallons (minimum) | $27 |
All water used over 2,000 gallons | $5.50 per 1,000 gallons |
Sewer Schedule | Monthly |
Flat rate, no gallons | $40 |
Commodity charge | $6 per 1,000 gallons |
Flat sewer rate, institutional, no gallons | $250 minimum |
Commodity charge | $6 per 1,000 gallons |
(3) Bulk municipal:
(a) Water. $2.60 for each 1,000 gallons used. Where bulk municipal connections exist, HRW may require that the water purchaser guarantee a minimum usage allocation and payment for the same, whether used or not.
(b) Water - capacity owners. $2.05 for each 1,000 gallons used. Bulk municipal rates may differ depending upon the purchase of capacity in county owned production facilities and/or other extenuating circumstances deemed by HRW.
(c) Water- Woodlake. $2.77 for each 1,000 gallons used.
(d) Sewer. $2.30 for each 1,000 gallons treated.
(e) Energy charges.
1. $0.25 for each 1,000 gallons of water used.
2. Note: Energy charges may differ depending upon the number of pumps required for delivery.
(C) Tap-on fees.
(1) Water services:
Water Services
| |
2-inch connection | $2,500 |
1-inch connection | $1,500 |
3/4-inch connection | $800 |
3/4-inch connection | $200 for new District or HRW-funded extension |
(2) Sewer services:
Sewer Services
| |
4-inch gravity connection | $1,000 |
6-inch gravity connection | $1,500 |
8-inch gravity connection | $2,500 |
Step tank | $2,000 |
Larger connections and/or road bores, including those for bulk municipal connections, shall be negotiated as may be appropriate. |
(D) Hydrant meter charges.
Services Charges
3/4 inch hydrant meter $250 refundable deposit
$5/day or $140/month rental rate
$1,200/yearly rate (must be paid up front)
$6/1,000 gallons
3 inch hydrant meter $500 refundable deposit
$10/day or $280/month rental rate
$2,500/yearly rental rate (must be paid up front)
$6/1,000 gallons
(E) Septage hauler waste fee.
Services | Charges |
Basic facilities charge | $20 per truckload |
Usage charge | $85 per 1,000 gallons |
This service is available only to those applicants having obtained prior written approval from the HRW Wastewater Division. Waste from septic tanks and portable toilets shall be accepted if it fully conforms with Chapter 52 of this code. |
(F) Rates for persons living outside the district. Rates for persons living outside of Harnett County and served by HRW water lines owned or operated by HRW or a district shall be equal to rates for persons living inside Harnett County so long as no tax is levied within Harnett County for support of the system; if a tax is levied on users inside Harnett County for the purpose of supporting the water system, then the users outside Harnett County shall pay an increased rate.
(G) Water and sewer system development fees.
(1) System development fees are a charge or assessment for service imposed with respect to new development to fund costs of capital improvements necessitated by and attributable to such new development, to recoup costs of existing facilities which serve such new development, or a combination of those costs. The term includes amortized charges, lump-sum charges, and any other fee that functions as described by this definition regardless of terminology.
(2) These charges are reasonable and necessary and result in a more equitable and economically efficient method of recovery of such costs to handle new growth and to serve new customers without placing an additional financial burden on existing customers solely through inordinate enhancement of water and sewer rates. A water system development fee of $2,000 and a sewer system development fee of $2,500 per connection, lot, and/or unit will be charged for all new water and/or sewer services connecting to any water supply or distribution system and/or sewer collection system owned and/or operated by HRW. Determination of water and sewer system fees were accomplished per a system development fee analysis that met the requirements of G.S. § 162A-205 and is posted on HRW's website for review. New commercial/industrial system development fees will be accomplished through the method of equivalent residential unit using the estimated water and sewer usage needed for the development. These system development fees shall be paid to HRW per G.S. § 162A-213 in the manner set forth below: The system development fee for new land subdivision development shall be payable at the time of application for a building permit. In instances of any other new development to include commercial/industrial developments, the full balance of these fees shall be due at the time of application for connection of the individual unit of development or when HRW commits to provide water and/or sewer service to the development, whichever occurs sooner.
(3) In instances where separate agreements are established for land subdivisions that exceed 200 lots, as described in § 51.55(B), these fees will be paid at the time of execution of the agreement and held in escrow until such time as the balance of said fees are drawn down when individual building permits are issued within the development. The fees held in escrow will always be drawn down prior to any individual payments for lots at the time of application for a building permit. If the rate of said fees established by the Harnett County Board of Commissioners increase or decrease while still in escrow then any material difference must be paid or likewise credited to the escrow when the building permit is issued. If for any reason HRW rescinds the capacity allocation, as described in § 51.55(B) then all remaining fees for lots without building permits issued still held in escrow will be refunded to the payee.
(H) Plan review fees. Plan review fees for extensions of HRW's water and sewer systems shall consist of a $250 preliminary plan review for all projects and a $40 per lot and/or residential equivalent unit for all types of development. These fees cover plan review, on-site inspections, and one-year warranty inspections.
(Ord. passed 6-30-2015; Ord. passed 7-16-2018; Ord. passed 6-15-2020; Ord. passed 11-16-2020; Ord. 2021-9, passed 10-26-2021)
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