(a) With the concurrence of the Board of Control, as required by Section 77 of the Charter, there is established in the Office of the Mayor, the Office of Urban Analytics and Innovation, to be administered and controlled by an Executive Assistant or Special Assistant to the Mayor, to be appointed by the Mayor to be the Director of Urban Analytics and Innovation and subject to the Mayor's supervision and control. The Director shall monitor and assess program and service delivery to the citizens of Cleveland by tracking and improving performance of Departments through the incorporation of efficient, effective, and economically sound process improvement methods to ensure high levels of accountability, compliance, and quality control. The Director shall appoint, in accordance with the civil service provisions of the Charter, such assistants and clerical, stenographic and other employees as may be required for the performance of the duties of the Office, and shall be responsible for their supervision.
(b) The Director shall conduct audit and compliance programs to ensure customer and quality service and efficiency through technology, conduct quality control programs to inspect service requests received from the public, and conduct performance improvement programs to recommend and facilitate process improvement models. Activities shall include, but not be limited to, identifying key performance indicators, process improvements, core services and work processes that align directly with customer service, quality service, and efficiency through technology; establish metrics, targets, and benchmarks; evaluate operations, programs, and services; and collect, validate and analyze data.
(Ord. No. 859-2022. Passed 9-19-22, eff. 9-22-22) (BOC Res. No. 420-2022. Adopted 10-12-22)