(a) Pursuant to the Public Utilities Regulatory Policies Act of 1978, the Division of Cleveland Public Power shall send to each of its customers a clear and concise explanation of the existing rate schedule(s) applicable to such customer. Such statement shall be transmitted to each customer not more than sixty (60) days after commencement of service to such customer.
(b) The Division shall send to each of its customers, not less frequently than once each year, a clear and concise summary of the existing rate schedules applicable to each of the major classes of customers for which there is a separate rate. The Division shall also identify any classes whose rates are not summarized.
(c) Upon customer request, the Division shall provide a clear and concise statement of the actual consumption of electric energy by such customer for each billing period during the prior year (unless such consumption data is not reasonably ascertainable by the Division).
(d) A current general policy statement regarding termination of service shall be sent to all existing customers and to all new customers when they initiate service.
(e) All rate summaries and policy statements may be transmitted together with a customer’s bill. Failure by the Division, for any reason, to comply with any provision of this section shall not in any way excuse, waive, alter, modify or otherwise affect any customer’s obligation to timely pay in full any bill rendered by the Division.
(Ord. No. 472-2022. Passed 5-23-22, eff. 5-25-22)