(A) The village may allow customers subject to disconnection for previously billed past due amounts for their current active utility service to enter into a Promissory Payment Arrangement. Customers who have twice failed to make payment under such a plan during the preceding 12 months, as well as those who have been involved in meter tampering incidents, will not be permitted to enter into a Payment Arrangement.
(B) Under the terms of the Promissory Payment Arrangement:
(1) A customer with a past due amount must make a promissory payment arrangement to pay the past due balance by the 15th of the month following the disconnect date. The promissory arrangement will be entered into the comments section of the customer's account in the Utility Billing Software.
(2) If a customer who enters into a Payment Arrangement makes payment late or defaults in any way on the agreement, service may be interrupted and will not be reinstated until all past due amounts, plus the corresponding reconnect fee(s), are paid in full.
(3) An additional extension of time may be granted for a customer whose payment arrangement is dependent upon the receipt of support from a local community assistance organization. The extension will be subject to the receipt of a confirmation from the organization that a payment will be issued on behalf of the customer.
(4) A payment plan may not be established after utility service has been disconnected.
(Ord. 16-15, passed 4-26-16)