(A) The village shall credit the customer's account for any amount overcharged on a bill rendered by the utility within the period specified below if it is discovered, following payment, that the customer was overcharged because the village:
(1) Used the incorrect customer service rate; or
(2) Inaccurately measured the quantity or volume of service provided.
(B)
For residential customers, credits will be limited to the 24-month period immediately preceding discovery that an overcharge is occurring. Nonresidential customers are limited to the preceding 24-month period. Any reimbursement beyond 24 months may be petitioned to and granted by the Village Board of Trustees if extenuating circumstances can be shown as determined by the Village Board and sufficient records are produced to evidence the overpayment.
(C) The village will back bill a customer for any amount undercharged on a bill rendered by the utility if it is discovered, following payment, that the customer was undercharged. For residential customers, back billing of the charges will be limited to the 24-month period immediately preceding discovery that an undercharge is occurring. Nonresidential customers are limited to the preceding 24-month period.
(Ord. 16-15, passed 4-26-16; Am. Ord. 18-47, passed 8-28-18)