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(A) The Office of Constituent Services will receive and respond to problems and requests for service by individuals and community groups. It will make referrals to City Departments, where appropriate, for such services, or provide advice in regard to other levels of government or private sector Agencies, if city services are not involved.
(B) This Office will coordinate the 24-hour service emergency center.
(C) It will make policy recommendations to the Mayor based on complaint information received from citizens.
(Ord. 1984 c. 14 § 2; CBC 1985 15-4.2)
There shall be within the Mayor’s Office a Division to be known as the Office of Consumer Affairs and Licensing which shall be under the charge of an Officer, known as the Director, appointed by the Mayor and who shall serve at the pleasure of the Mayor and who shall have the powers of a Department head with respect to execution of contracts and matters of personnel management within said Office.
(Ord. 1984 c. 12 § 1; CBC 1985 15-5.1)
The Office of Consumer Affairs and Licensing shall contain two divisions as follows:
(A) The Licensing Division which at the direction of the Mayor shall be responsible for the regulation of Boston’s entertainment industry as set forth by applicable law; and
(B) The Consumer Affairs Division which shall mediate, educate and advocate on behalf of the city’s consumers.
(Ord. 1984 c. 12 § 2; CBC 1985 15-5.2)
There shall be within the Mayor’s Office a Division to be known as the Office of Informational Services which shall be under the charge of an Officer, known as the Director, appointed by the Mayor and who shall serve at the pleasure of the Mayor and who shall have the powers of a Department head with respect to execution of contracts and matters of personnel management within said Office.
(Ord. 1984 c. 13 § 1; CBC 1985 15-6.1)
The Office of Informational Services will initiate programs which improve public understanding of city government. Its programs shall be designed to enable citizens to take full advantage of the resources of municipal government at their disposal. It will also respond to requests for information about operations of city government coming from the public.
(Ord. 1984 c. 13 § 2; CBC 1985 15-6.2)
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