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Any customer who believes the provisions of this chapter have been applied in error may appeal in the following manner:
1. Filing of Appeal. An appeal must be filed in writing with the City Administrator. In the case of service charge appeals, the appeal shall include a survey prepared by a registered Iowa land surveyor or professional engineer containing information on the total property area, the impervious surface area and any other features or conditions which influence the hydrologic response of the property to rainfall events.
2. Technical Review. Using the information provided by the appellant, the City Administrator shall conduct a technical review of the conditions on the property and respond to the appeal in writing within 30 days.
3. Adjustment of Charge. In response to an appeal, the City Administrator may adjust the stormwater service charge applicable to a property in conformance with the general purpose and intent of this chapter.
In special conditions, the City Administrator may, upon a written request for an exemption of fees filed with the utility billing department, grant fee payment and collection variances after determining that granting the variance would be in the City’s best interest, will improve efficiency and safety, and is practical. Upon granting of any variance, the City Administrator shall file notice with the Council giving reasons for the variance.
All stormwater services fees shall be due and payable under the same terms and conditions provided for payment of a combined service account as contained in Section 92.06 of this Code of Ordinances. Service may be discontinued in accordance with the provisions contained in Section 92.07 if the combined service account becomes delinquent, and the provisions contained in Section 92.10 relating to lien notices shall also apply in the event of a delinquent account. Questions concerning stormwater services fees shall, to the extent possible, be handled administratively by staff members of utility billing department, who have oversight responsibility for such charges.
Except as provided for in Section 92.09 of this Code of Ordinances, the owner of the premises served and any lessee or tenant thereof shall be jointly and severally liable for stormwater services fees. Stormwater services fees remaining unpaid and delinquent shall constitute a lien upon the premises served and shall be certified by the Clerk to the County Treasurer for collection in the same manner as property taxes.