(a) There is hereby established a Sewer Billing Review Board to hear complaints from sanitary sewer users regarding their sanitary sewer charges. It shall consist of the Director of Water Reclamation and Director of Finance and the Mayor or a designee appointed by the Mayor. The Board shall maintain minutes of all proceedings, copies of which will be submitted to the Public Works Committee.
(b) The Board shall meet as needed to review complaints from users about their sanitary sewer charges and the related usage, if such amounts exceed $1,000 or are the result of an appeal of a finding of the Director of Finance pursuant to division (c) below. It shall have the authority to investigate a user’s complaint and request additional data and/or proof to evaluate such complaint. After completing its review, the Board may adjust a user’s sanitary sewer charges based upon what has been determined to be the actual usage.
(c) For complaints or claims for adjustment that involve amounts equal or less than $1,000, the Director of Finance is authorized to, after appropriate review and consultation with the Director of Water Reclamation, make adjustments to sanitary sewer accounts. Users who dispute or otherwise disagree with the findings of the Director of Finance for claims equal or less than $1,000 may appeal their claim to the Sewer Billing Review Board in accordance with division (b) above.
(Ord. 2011-13, passed 1-18-2011; Ord. 2015-96A, passed 6-1-2015)