Subject to the privacy provisions of 47 U.S.C. §§ 521 et seq., every grantee shall prepare as necessary, and maintain records of complaints made to them and the resolution of the complaints, including the date of the resolution. For the purposes of this requirement, all complaints or cable service calls that result in the dispatch of a cable service technician shall be individually logged and for all other complaints, a grantee may satisfy this requirement by the creation of a periodic written summary of the type of complaint and their resolution. The complaint logs and summaries shall be on file at the office of a grantee for three years and available for inspection by the city upon request.
(1992 Code, § 44-78) (Ord. 104-09, passed 11-16-2009)