Section
Uniform Delinquent Utility Users Policy and Procedures
50.001 “Utility” defined
50.002 Liability for payment of all charges
50.003 Bills due when; penalty for late payment
50.004 Delinquent bills
50.005 Reconnections
50.006 Delinquent policy for level pay customers
50.007 Payment plans
50.008 Deposit policy for delinquent customers
50.009 Termination involving master metered apartment buildings
50.010 Dispute resolution procedure
50.011 Bad checks
50.012 Lien
50.013 Collection actions
Extraterritorial Utility Services
50.025 Policy
50.026 Exemptions
50.027 Applicability
50.028 Annexation petitions; village to bear costs
50.029 No obligation to institute service
Uniform Policy Regarding Utility Billing Rebates and Credits
50.040 Time period; limit
50.041 Cash rebate; credit
50.042 Funds to which credits and rebates are applied
Utility Rates and Tap Charges
50.055 General
50.056 Definitions
50.057 Electric rates and charges
50.058 Electric system tap fees
50.059 Water and sewer rates and charges
50.060 Water and sewer system tap fees
50.061 Gas system rates
50.062 Gas system tap fees
50.063 Special rates
50.064 Temporary services
50.065 Additional tap fee and utility update regulations
50.066 Regulations for customer-initiated and emergency disconnections
50.067 Additional regulations regarding rates
50.068 Charges for use of village equipment
50.069 Utility deposits
50.070 Economic incentives for new commercial projects
50.999 Penalty
UNIFORM DELINQUENT UTILITY USERS POLICY AND PROCEDURES
(A) The services of each village utility shall be deemed to be furnished to the owner of the premises and to the occupant thereof and to the user of the services. The owner and the occupant and the user shall be jointly and severally liable for the payment of all charges for such services. Such services are furnished to the premises by the village only upon the condition that the owner of the premises and the occupant thereof and the user of the services are jointly and severally liable therefor to the village.
(B) All applicants for service shall complete an application in a form prescribed by the village. In the case of residential rental property, the application shall contain a place for the landlord to co-sign. As set forth in § 50.069 of this code, the amount of the deposit may differ depending on whether the landlord cosigns the application. The failure of a landlord to cosign a tenant’s application does not absolve the landlord from joint and several liability with the tenant, or insulate the property served from imposition of a lien for nonpayment as set forth in § 50.12 of this chapter.
(Prior Code, § 50C.002) (Ord. 95-024, passed 10-16-1995; Ord. 16-001, passed 1-4-2016; Ord. 16-021, passed 9-6-2016)
Bills for utility services shall be rendered on or about the first business day of each month. All bills shall be paid on or before the seventeenth day of each month. If payment is not received by 8:00 a.m. on the first business day following the seventeenth of each month, the bill is considered late and a penalty of 10% of the amount of the bill shall be added thereto.
(Prior Code, § 50C.003) (Ord. 95-024, passed 10-16-1995; Ord. 2009-012, passed 5-18-2009; Ord. 16-001, passed 1-4-2016; Ord. 16-021, passed 9-6-2016)
(A) Non-residential customers.
(1) (a) Non-residential utility customers that do not pay the bill in full, including the late fee, by the due date set forth in § 50.003, will be considered delinquent and will be sent a delinquency letter specified by the village in the Customer Utility Policy and Procedure Manual. This letter will be mailed on or about the first day of the following month. Delinquent customers will have until 8:00 a.m. on the tenth day of the month to:
1. Pay the bill; or
2. Resolve the matter in accordance with the dispute resolution procedure in § 50.010 of this chapter.
(b) If the customer fails to meet one of these requirements by the deadline stated, the utilities may be disconnected without further notice.
(Prior Code, § 50C.004)
(B) Residential customers.
(1) (a) Residential utility customers that do not pay the bill in full, including the late fee, by close of business on the due date set forth in § 50.003, will be considered delinquent and will be sent a delinquency letter substantially in the form specified by the village in the Customer Utility Policy and Procedure Manual. This letter will be mailed on or about the first day of the following month, with a copy to the landowner, if the customer is a tenant. Delinquent customers will have until 8:00 a.m. on the tenth of the month to:
1. Pay the bill; or
2. Resolve the matter in accordance with the dispute resolution procedure § 50.010 of this chapter.
(b) If the customer fails to meet one of the requirements by the deadline stated, the utilities may be disconnected without further notice.
(C) Disconnection of residential gas and electric services will not occur under weather conditions as provided by state law—that is, when the National Weather Service forecasts a temperature of 20°F or below in the village for the following 24-hour period. (See 65 ILCS 5/11-117-12.1.)
(D) No disconnection of any service shall occur for any residential customer for 30 days if a permanent resident of the household is certified to be seriously ill and where disconnection of services will aggravate the illness. Certification of illness will require a letter to the village which contains the following: the names of the sick person; a statement that the sick person is a resident of the premises in question; the name, business address and telephone number of the certifying party; the nature of the illness; the period of time during which termination of service will aggravate the illness. An account will be limited to one certification in any 12-month forward rolling period.
(E) Customers who have been ordered to report for military service may have additional rights with respect to disconnection pursuant to § 11-117-12.2 of the Illinois Municipal Code (65 ILCS 5/11-117-12.2).
(Prior Code, § 50C.005)
(Ord. 95-024, passed 10-16-1995; Ord. 97-020, passed 8-18-1997; Ord. 2002-11, passed 4-1-2002; Ord. 2002-036, passed 12-16-2002; Ord. 2009-012, passed 5-18-2009; Ord. 16-001, passed 1-4-2016; Ord. 16-021, passed 9-6-2016)
Utilities shall be reconnected after the customer has paid the bill in full, including any late fee, and the customer has paid a deposit in the amount currently required as in the case of new applications for service as set forth in § 50.069 as of the date of reconnection, and the following reconnection fee:
First reconnection in a 12-month period for the customer | $50 |
Second reconnection in a 12-month period for the customer | $100 |
Third reconnection in a 12-month period for the customer | $200 |
Fourth and subsequent reconnections in a 12-month period for the customer | $400 |
(Prior Code, § 50C.006) (Ord. 95-024, passed 10-16-1995; Ord. 97-020, passed 8-18-1997; Ord. 98-017, passed 4-20-1998; Ord. 2002-036, passed 12-16-2002; Ord. 16-001, passed 1-4-2016; Ord. 16-021, passed 9-6-2016)
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