(A) Non-residential customers.
(1) (a) Non-residential utility customers that do not pay the bill in full, including the late fee, by the due date set forth in § 50.003, will be considered delinquent and will be sent a delinquency letter specified by the village in the Customer Utility Policy and Procedure Manual. This letter will be mailed on or about the first day of the following month. Delinquent customers will have until 8:00 a.m. on the tenth day of the month to:
1. Pay the bill; or
2. Resolve the matter in accordance with the dispute resolution procedure in § 50.010 of this chapter.
(b) If the customer fails to meet one of these requirements by the deadline stated, the utilities may be disconnected without further notice.
(Prior Code, § 50C.004)
(B) Residential customers.
(1) (a) Residential utility customers that do not pay the bill in full, including the late fee, by close of business on the due date set forth in § 50.003, will be considered delinquent and will be sent a delinquency letter substantially in the form specified by the village in the Customer Utility Policy and Procedure Manual. This letter will be mailed on or about the first day of the following month, with a copy to the landowner, if the customer is a tenant. Delinquent customers will have until 8:00 a.m. on the tenth of the month to:
1. Pay the bill; or
2. Resolve the matter in accordance with the dispute resolution procedure § 50.010 of this chapter.
(b) If the customer fails to meet one of the requirements by the deadline stated, the utilities may be disconnected without further notice.
(C) Disconnection of residential gas and electric services will not occur under weather conditions as provided by state law—that is, when the National Weather Service forecasts a temperature of 20°F or below in the village for the following 24-hour period. (See 65 ILCS 5/11-117-12.1.)
(D) No disconnection of any service shall occur for any residential customer for 30 days if a permanent resident of the household is certified to be seriously ill and where disconnection of services will aggravate the illness. Certification of illness will require a letter to the village which contains the following: the names of the sick person; a statement that the sick person is a resident of the premises in question; the name, business address and telephone number of the certifying party; the nature of the illness; the period of time during which termination of service will aggravate the illness. An account will be limited to one certification in any 12-month forward rolling period.
(E) Customers who have been ordered to report for military service may have additional rights with respect to disconnection pursuant to § 11-117-12.2 of the Illinois Municipal Code (65 ILCS 5/11-117-12.2).
(Prior Code, § 50C.005)
(Ord. 95-024, passed 10-16-1995; Ord. 97-020, passed 8-18-1997; Ord. 2002-11, passed 4-1-2002; Ord. 2002-036, passed 12-16-2002; Ord. 2009-012, passed 5-18-2009; Ord. 16-001, passed 1-4-2016; Ord. 16-021, passed 9-6-2016)