(a) A licensee shall maintain the following complete, accurate, and legible records and receipts to substantiate that vehicles are booted in compliance with the requirements of § 19-169.2 of the New York City Administrative Code, the requirements of Subchapter 32, Chapter 2 of Title 20 of the New York City Administrative Code and the requirements of these rules. Corrections in records or receipts shall be made only by drawing a single straight line through the inaccurate entry and clearly printing the accurate information directly above the inaccurate entry. A licensee shall not use any other method of correction, including, but not limited to, erasing, opaquing, obliterating or redacting.
(b) A licensee shall maintain a "time of first sighting log" for each property where the parking rules provide for the booting of vehicles parked for longer than a specified time period. Such a log shall be kept in the following form and manner and contain the information indicated below:
(1) The log for each such property shall be identified on the first page by the address of the property to which the entries pertain and the name of the owner of the property and shall be kept chronologically in a permanently bound, paginated volume with lined pages. The entries for each day shall start on a new page which shall include the following notation on the line immediately preceding the first entry: "Start of first sighting log entries for (insert date)."
(2) The log shall note the exact time, accurate to the nearest minute, when a vehicle was first observed on the property, the vehicle's license plate number, and the exact time, accurate to the nearest minute, when the vehicle was observed parked beyond the time period allowed according to the posted parking rules. The initial entry about each such vehicle shall be made in the log contemporaneously with the first sighting of the vehicle by the licensee or his or her employee or agent.
(3) The following notation shall be written in the line immediately after the last entry for each day: "End of entries for (insert date)."
(4) The log shall be maintained and be available for inspection on the property to which the entries pertain at all times when vehicles parked on the property are subject to booting; otherwise the log shall be kept and be available for inspection subject to the provisions of § 20-534 of the New York City Administrative Code.
(d) Each licensee shall issue to the owner or other person in charge of a booted vehicle a receipt that contains the information required by the following paragraphs in the form and manner described below and shall retain an identical copy of each such receipt in its records:
(1) The booting receipt shall be a printed form that includes such captions and blank spaces as are appropriate to insert the information to be furnished concerning the booting of a vehicle. Unless specifically provided otherwise, the printed text shall be in no less than 10-point type in a color that is sharply set off from the background color of the document. The information to be inserted on the form shall be legibly hand printed on the original page with indelible ink that is sharply set off from the background color of the document. The original and all duplicate pages of each receipt form shall contain the following information and text in the order listed below:
(i) the words "BOOTING RECEIPT" at the top of the page in 12-point bold face type;
(ii) a receipt identification number, which shall be issued in sequence, shall be non-duplicative and shall be imprinted on the original page and all duplicate pages of each such receipt;
(iii) the name, business address, business telephone number and license number of the licensee who booted or who authorized or directed an employee to boot the vehicle;
(iv) the address of the property where the vehicle was booted and a description of the location of the vehicle on such property;
(v) the vehicle license place number, the vehicle identification number, the make and color of the vehicle;
(vi) the words "THE VEHICLE WAS BOOTED BECAUSE:" in 12-point bold face type followed by a full and accurate description of the facts that substantiate the failure to comply with the parking rules posted on the property pursuant to 6 RCNY § 2-401; if the failure to comply involves parking longer than the time period permitted pursuant to the posted parking rules, the description shall include the exact time, accurate to the nearest minute, when the parked vehicle was first observed and when it was observed to be parked beyond the posted, specified time period;
(vii) the date and the exact time, accurate to the nearest minute, when the vehicle was booted;
(viii) the amount of the charge for removing the boot, followed by the Statement identifying the credit cards that may be used for payment;
(ix) the amount paid for the booting charge, the method of payment, the date and the time, accurate to the nearest minute, when the booting charge was paid and when the boot was removed from the vehicle;
(x) the name, identification badge number and initials of the employee who attached and/or who removed the boot, and the name, identification badge number and signature of the authorized individual who accepted payment for the booting charge, unless and if such vehicle is booted and/or such payment for the booting charge is accepted by the licensee himself or herself, in which case such receipt shall indicate the licensee's personal name and initials;
(xi) the words "IMPORTANT NOTICE TO OPERATOR OF BOOTED VEHICLE:" followed by the statement set forth herein: "THE CHARGE FOR BOOTING AND/OR TOWING THE VEHICLE CANNOT BE MORE THAN THE AMOUNT SHOWN ON THE SIGNS POSTED ON THIS PROPERTY. A CAR CAN BE BOOTED AND A CHARGE IMPOSED ONLY IF THE VEHICLE WAS PARKED IN VIOLATION OF THE POSTED PARKING RULES. A BOOTING LICENSEE MUST STATE IN THIS NOTICE THE FACTS THAT SUBSTANTIATE HOW THE POSTED PARKING RULES WERE VIOLATED. SEE THE BACK OF THIS FORM FOR MORE INFORMATION ABOUT YOUR RIGHTS."
(xii) the name of the owner or lessee of the property on which the vehicle was booted and the address and telephone number where such owner can be reached during normal business hours;
(xiii) the name and address of the Department, which is to be identified as the licensing agency, and the telephone number where booting complaints can be filed with the Department.
(2) The booting receipt to be furnished to the owner or person in control of the vehicle also shall have printed thereon the following statement in 10 point type in a color that sharply sets the text off from the background color of the page:
"NOTICE OF RIGHTS: "You are entitled to ask for a hearing before the Department of Consumer Affairs if you dispute the justification you were given or the amount you were charged for the booting of your vehicle, or for other violations of law or the rules governing booting. "No release or waiver of any kind purporting to limit or avoid liability for damages to a vehicle that has been booted shall be valid. "If you dispute the accuracy of any claims made by the licensee's employee or the person authorized to accept payment, or the owner of the property on which your vehicle was booted, obtain as much information or names of witnesses that can verify your claims."
(3) Each booting receipt shall consist of an original page and at least one clearly legible duplicate page. All completed duplicate pages shall be identical copies of the original page.
(4) The licensee or the employee who is authorized or directed to boot a vehicle shall enter the number of the receipt to be provided upon release of the vehicle on the window sticker attached to such vehicle.
(e) Each licensee shall maintain a daily "booting removal request" log which shall be kept in the following form and manner and contain the information indicated below:
(1) The log shall be a permanently bound, paginated volume with lined pages, and entries thereto shall be made chronologically. Such entries shall be made contemporaneously with the request made for the release of the vehicle. The entries for each day shall start on a new page which shall include the following notation on the line immediately preceding the first entry: "Start of booting removal request log entries for: (insert date)."
(2) The entry for each request to remove a boot shall indicate the exact time, accurate to the nearest minute, that a person called or appeared at the office of the licensee or at a designated place on the property where the vehicle was booted to request removal of the boot, the name of the person who called or appeared to request removal, the name of the person who received such request for removal, the booting receipt identification number, the location where the vehicle was booted, the license plate number and the vehicle identification number for the vehicle if and as it was furnished by the person who called or appeared to request removal, and the exact time, accurate to the nearest minute, when the licensee or his or her employee was dispatched to remove the boot.
(3) The following notation shall be written in the line immediately after the last entry for each day: "End of entries for (insert date)."