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A licensee or license applicant must respond in writing to the Department about any complaint sent to the licensee or applicant by the Department. The response must be made within 20 days of the date the complaint is sent to the licensee or applicant and must set forth the licensee's or applicant's position regarding the transaction which is the subject of the complaint, including the facts which the licensee or applicant believes justify its position. The licensee or applicant must also provide with its response any documents in its possession related to the transaction which is the subject of the complaint. The licensee or applicant must respond to subsequent communications from the Department concerning the complaint within 10 days after receiving a communication. The Department may rely on any complaint, regardless of whether it has been resolved, or any response to such complaint, in any subsequent Department action, including, but not limited to, decisions to deny, suspend, or revoke an application or license.
(Amended City Record 2/24/2020, eff. 3/25/2020)