(A) The city shall freeze charge service in accord with the following policies.
(B) When it becomes necessary for the city to discontinue service to a customer for nonpayment of bills, service will be reinstated only after all bills for service then due have been paid and any deposit required has been made. It is the policy of the city to discontinue service to customers by reason of nonpayment of bills only after notice and a meaningful opportunity to be heard on disputed bills. The city's form for a permit application for service and all bills shall contain, in addition to the title, address, and telephone number of the official in charge of billing, clearly visible and easily readable provisions to the effect:
(1) That all bills are due and payable on or before the date set forth date on the bill; and
(2) That if any bill is not paid on or before the due date, a second bill will be mailed containing a freeze of charge account notice stating that if the bill is not paid by the second billing months due date, service will be discontinued for nonpayment; and
(3) That any customer disputing the correctness of his bill shall have a right to a hearing at which time he may be represented in person and by counsel or any other person of his choosing and may present orally or in writing his complaint and contentions to the city official in charge of billing. This official shall be authorized to order that the customer's service not be discontinued and shall have the authority to make a final determination of the customer's complaint.
(C) Requests for delays or waiver of payment will not be entertained: only questions of proper and correct billing will be considered. In the absence of payment of the bill rendered or resort to the hearing procedure provided herein, service will be discontinued at the time specified.
(D) If a delinquent bill is not paid within seven days after the city has served on the customer a written final notice of such delinquency or such additional time as prescribed by Rule 16 of the Public Service Commission, the Transfer Station charge account to said customer may be discontinued without further notice. Once service has been discontinued for nonpayment of delinquent bill, a charge of $25 will be made for the issue of a new permit, but such permit will not be made until after all delinquent bills and charges, if any, owed by the customer to the city have been paid.
(E) The Transfer Station Operator will keep record of all discontinued or delinquent accounts. Under no circumstances can the customer use the Transfer Station facility until all delinquent amounts are paid and approval is made by the Superintendent and or the Mayor.
(Ord. 2013-2, passed 4-2-13)