FACILITIES & SERVICES
Lewisville’s list of community facilities and services continues to grow. Today the town is responsible for solid waste collections which consists of household garbage and recycling. In addition, the town provides an avenue for the disposal of building and demolition materials, household hazardous waste and bulky items via a Bulky Item Disposal Permit which can be obtained from Town Hall (see Bulky Item Permit on page 31 and Bulky Item Disposal Locations on page 32) and curbside pickup. The town is also responsible for the maintenance of roads, downtown street lamps, sidewalks, downtown streetscapes, the G. Galloway Reynolds Community Center, Shallowford Square, Jack Warren Park, community policing, the Veterans’ Monument, Town Hall, Town Hall Annex and recreational and entertainment activities for residents. Town administration includes stormwater control and planning and zoning functions. The City-County Inspections Division provides enforcement services on a contractual basis.
Several City-County governmental agencies operate within Forsyth County providing services and facilities for municipalities and the county. Public schools, sewer and water service, tax collections, fire prevention and emergency services, and elections all operate under this collaborative system. Additionally, Forsyth County manages the public library system, and regional parks and recreational facilities. Maintaining strong relationships with these agencies is, and will continue to be, an important aspect of community management and services.
One of the highest priority needs for Lewisville in 2005 was the building of a larger public library, which was completed in 2008 following the town’s donation of the land to Forsyth County. This new facility provided more space, more books, more amenities, more equipment and more meeting space to better serve Lewisville residents (See Map 6 Community Facilities).
Additionally, the Community Center is widely used by the town, church and civic organizations, schools, Scouts and other non-profit groups, and residents indicating the need for additional recreational space for community activities. The large meeting room on the first floor has a capacity of 48 persons and the small meeting room on the second floor has a capacity of 19. Additionally, there is a senior exercise room on the second floor for use free of charge to any Lewisville senior over the age of 60.
An important issue facing Lewisville is the provision of sanitary sewer service for all residents. Sanitary sewer service is a function of the City-County Utilities Commission for Forsyth County. Lewisville is located within the water/sewer service district of the City-County Utilities Commission. Presently, only a portion of the community is serviced by a sanitary sewer system as shown on Map 7 Sewer Utilities. Eighty percent of households in Lewisville still depend on septic systems. Failure of septic systems within the town is, and will continue to be, an issue for many residents. Proper maintenance of septic systems could help extend their life and residents are encouraged to actively maintain their systems.
A special task force was appointed by the Council in December 2001 and recommended at that time that the town move forward with a sewer system. In order to pro- actively address this issue, a Sanitary Sewer Feasibility Study was updated in September 2003 by Cavanaugh & Associates with the assistance of a citizen committee to determine the potential for extending sewer service throughout the community including the proposed (at the time of the study) annexed area of Vienna. Map 7A shows the proposed sewer plan. Because of topographic features and constraints and land use patterns, the cost for providing community-wide service was determined to be prohibitive.
Many residents were and remain, however, extremely concerned about the potential expense of developing a town-wide sanitary sewer system in Lewisville in terms of both monetary, environmental and unintended developmental costs.
Sewer has been installed on Shallowford Road with a pumping station behind the Oaks Shopping Center.  However, the Lewisville Town core has limited sewer availability.Properties facing Shallowford Road have access to an existing line located within the roadway.Service is restricted to only those parcels that adjoin Shallowford Road due to the line’s depth and lack of capacity. This line and others that serve several nearby residential neighborhoods are owned and maintained by the CCUC Department.These lines connect to their main outfall system located along Muddy Creek being just east of the Town. Due to the price of providing the sewer for the rest of the town, consideration has been on hold.
In the spring of 2010, a new study of the sewer system was due from CCUC but was not completed until 2013. In 2014, the Town completed an agreement with CCUC and the City of Winston-Salem for CCUC to provide future extensions of water and sewer services. In addition, the Town is participating with CCUC in the Harper Road Lift Station which is intended to provide service to residents in the area south of HWY 421. This agreement will allow Lewisville to have access to 750,000 gallons per day of sewer treatment out of this lift station. Additionally, the Town of Lewisville is developing a plan to extend sewer capacity town wide.
Unfunded federally mandated regulations implemented by the Clean Water Act have had a significant impact on local governments. In compliance with these regulations, Lewisville has a Phase II Stormwater Permit which requires the Town to maintain a Stormwater Management Program. This permit was first received in 2004 and is applied for every five years.
Law enforcement is provided through the Forsyth County Sheriff’s Office. Six Community Policing Officers are assigned to Lewisville. In addition, Lewisville residents receive policing service from the County zone officers. Fire and emergency medical service (EMS) are provided by the Lewisville Volunteer Fire Department and the Vienna Volunteer Fire Department through contracts with the county.
Residents of Lewisville can determine in which public school zone they reside by visiting the Winston-Salem Forsyth County School’s web site or by calling the student assignment office. While Lewisville Elementary School is the only public school located within Lewisville, other elementary schools in the area include Vienna, Southwest, and Meadowlark. Area middle schools include Jefferson and Meadowlark. West Forsyth High School and Ronald Reagan High School are within the Lewisville District. Several private schools are also located in the area including Forsyth Country Day School located within the town limits.
In 2015, parks, greenways and recreational facilities were identified during the most recent citizen input sessions held, to update this plan as being very important to Lewisville residents. Currently there are four parks available to Town residents.
Shallowford Square, operated by the Town of Lewisville, currently provides amenities for outdoor events including concerts, theatrical productions, community celebrations, arts and crafts fairs, and church and civic events. 
Another park operated by the Town of Lewisville is Jack Warren Park on Lewisville-Clemmons Road. The fifteen acres of land was donated by Mary Alice Warren in memory of Jack Warren. Phase I has bocci ball courts, horse shoe pits, a covered pavilion, children’s play park, walking trails, a ten (10) station par course, rest rooms and an open field for recreational activities.
Operated by the Forsyth County Department of Recreation and Parks, Joanie Moser Park offers Lewisville residents a variety of recreational opportunities. This facility has a softball field, tennis courts, a tot lot and a covered picnic area.
421 River Park on Old Yadkinville Road, outside the Town limits, is county-operated. It has volleyball courts, horse shoes, picnic areas and river access for canoes and kayaks.
Greenways are often defined as linear parks. They can be used for open space, recreation or traveling to a specific destination. Forsyth County already has a Greenway Plan and a long-range goal of expanding the system throughout the county. The aim is to form a system connecting parks, open space, neighborhoods and employment centers. Lewisville residents have expressed a desire to be a part of this system. They noted special emphasis on connecting downtown to Lewisville’s neighborhoods, and for connecting open space and environmentally significant lands. (See Chapter 3 Natural Environment for more information on greenways.)
A long-range greenway plan for Lewisville has been accepted but not adopted and is shown on Map 11 Transportation Facilities with Proposed Improvements. Greenways are proposed primarily along creeks where future sewer extension may occur. This plan suggests obtaining greenway easements when and where sewer lines are to be developed, thereby providing a more economical use of land and funds.
Air quality regulations will not allow open burning during Code Orange, Red, and Purple conditions. Fire department officials desire stricter enforcement of these regulations, or a ban on open burning for greater fire protection and safety.
Vision
Lewisville in the year 2035 will be responsive to the community service needs and objectives of Lewisville residents. All services will be provided in a timely, cost- effective and environmentally sensitive manner. Citizens have been, and will continue to enjoy, and widely support, quality public facilities, enhancing their sense of community life.
BULKY ITEM DISPOSAL AND SPECIAL RECYCLING EVENTS
The town uses a voucher system that will provide residents with three vouchers per fiscal year (July 1 thru June 30) which may be used to take large items to the landfill at 325 Hanes Mill Road at no cost. White goods may be taken at any time and disposal for these items is free. No voucher is needed. In addition, the Town holds three curbside bulky item events a year.
Vouchers are available by request only. You may contact Town Hall (6510 Shallowford Road) in person, via email (reception@lewisvillenc.net), via the web site (www.lewisvillenc.net select SERVICES, GARBAGE & RECYCLING), or by telephone (336-945-5558). You must provide your name, address, telephone number and driver’s license number in order for the voucher to be issued. This information will confirm that you are a Lewisville resident.
The Town also provides announced Recycling Day events.
RECYCLING CONTACTS AND LOCATIONS
 
Contact
Hours
General Recycling
Bulky Items
Yard Waste
Constr & Demoli- tion
Hazard Mat
Solid Waste Administration
336-727-8000
Recycling Hot Line
336-723-2784
Recycling Administration
336-727-8000
325 Hanes Mill Road
(exit 116 off HWY 52)
Winston-Salem
336-727-8000
M-F  7a- 4:30p
Sat  8a-12n
X
white goods
incl water heaters & microwaves
X
X
6328 Yadkinville Road
Pfafftown
336-723-2784
T-S    8a-5p
X
1001 Old Milwaukee Lane
Winston-Salem
336-784-1615
M-F  7a-5p
Sat    8a-4p
X
wooden pallets
3336 Old Salisbury Road
Winston-Salem
336-727-8000
(call for quotes on charges)
M-F  7a-5p
Sat    8a-4p
X
3RC-The EnviroStation
1401 Martin Luther King Jr. Drive
Winston-Salem
336-784-4300
T-F  9a-2p
Sat  9a-12n
X
incl TV’s
 
General Recycling:   Aluminum beverage cans; aluminum and steel food/beverage cans; glass food/beverage containers; brown, clear and green glass; junk mail; newspaper; magazines; all plastic containers; telephone directories; cardboard; and chipboard.
Hazardous Materials:   Metal polish; oven cleaners; rug shampoos; insect sprays; rat bait; pesticides; gasoline; fuel oil; antifreeze; brake fluid; car batteries; glues; paint strippers, thinners, solvents; mercury batteries; unmixed photographic chemicals; and other poisonous flammable, corrosive products, electronics,  oils and paints. NO AMMUNITION, EXPLOSIVES, RADIOACTIVE OR INFECTIOUS MATERIALS.
Implementation Program
 
Recommended Action
Action Steps
Responsible Agency
Time Frame
Goal - Provide community facilities and services in a cost-effective manner.
FS1 - Create a rolling five-year Capital Improvements Program to plan for services desired by the community, with a yearly review and assessment of current levels of service.
* Research needs.
* Prepare program.
* Adopt.
* Fund projects.
* Implement plans.
TC
PB
Staff
Annually
FS2 - Work actively with other appropriate governmental agencies to ensure the equitable and cost- effective provision of necessary community facilities and services.
* Maintain cooperative working relationships.
TC
PB
Staff
Ongoing
FS3 - Develop specific strategies as necessary to effectively plan and manage services and facilities.
* Evaluate needs.
* Develop plans and strategies.
* Adopt plans.
TC
Staff
Other agencies, committees, and boards as necessary
Ongoing
Goal - Provide desired municipal services with appropriate taxes or assessments.
FS4 - Continue to monitor the need and evaluate all available financing options for the provision of sanitary sewer service.
* Research and evaluate financing options.
* Adopt strategy and implement.
TC
PB
CCUC
LUC
Staff
Ongoing
FS5 - Plan for sewer to facilitate growth that fits in with adopted  development plans for sewer to existing neighborhoods with failing septic systems.
* Research and evaluate financing options.
* Adopt strategy and implement. (See Chapter 6 Land Use and Chapter 7 Health, Safety & Wellness.)
TC
PB
CCUC
LUC
Staff
Short Term
Ongoing
FS6 - Continue to encourage citizen volunteer groups to provide needed community services (e.g. Friends of the Lewisville Library).
* Support current citizen volunteer groups.
TC
Staff
Ongoing
FS7 - Continue to encourage senior programs provided to citizens by various organizations.
* Support senior programs provided by citizen volunteer and other groups.
TC
Staff
Other agencies
Ongoing
FS8 - Encourage the placement of utilities underground.
* Work with utility companies to move existing overhead utilities underground.
* Improve communication among all responsible agencies.
TC
PB
Staff
Ongoing
FS9 - Support the extension of natural gas lines throughout the community.
* Determine priority locations.
* Educate the public.
* Communicate.
TC
Staff
PNG
Ongoing
FS10 - Develop community parks for team sports and recreational activities.
* Identify planned needs.
* Determine accessible sites.
* Devise financing options.
* Allocate funding.
* Acquire land and develop.
TC
Staff
PB
PRCD
Ongoing
FS11 - Coordinate with Forsyth County greenway planning efforts to develop and establish greenway trails throughout the community.
* Follow requirements in UDO for developing greenway easements as identified on the Greenway Plan.
* Seek funding sources.
* Work with neighborhoods and developers to create plans.
* Promote greenways locally.
TC
Staff
PB
PRCD
Short Term
FS12 - Explore the possibility of providing a community center and offering activities for all age groups.
* Survey to determine community desires/needs.
* Develop strategy.
* Investigate existing sites/ facilities.
TC
Staff
PRCD
Ongoing
FS13 - Investigate the feasibility of leaf and limb pickup. (See Chapter 7 Health, Safety and Wellness.)
* Survey to determine community desires/needs.
* Develop strategy.
* Study possible options.
TC
Staff
PSAC
FD
Annually
Ongoing
FS14 - Explore the placement of street lights at intersections throughout the town to enhance public safety. (See Chapter 7 Health, Safety and Wellness.)
* Survey to determine community desires/needs.
* Develop strategy.
* Study possible options.
TC
Staff
PSAC
Immediate
Ongoing
Time Frame:
Immediate = directly - without delay
Annually = once each year
Short Term = within five years
Long Term = within 5-10 years
Ongoing = continuous