Section
119.01 Applicability
119.02 Customer services plan
119.03 Customer service standards
119.04 Subscriber complaints
119.05 Outages and service interruptions
119.06 Pre-construction information
119.07 Solicitation of customers by the grantee
119.08 Requests for installation
119.09 Program guides
119.10 Employee identification
119.11 Nondiscrimination
119.99 Penalty
Appendix: Credits to Customers