A grantee shall submit to the Cable Commission a detailed Customer Services Plan 60 days prior to commencement of service to its first subscriber, and shall update the Plan as necessary to keep it accurate and complete. Such Plan shall, at a minimum, demonstrate that the facilities, personnel, repair, complaint and adjustment procedures, telephone and other information systems of the grantee are sufficient to ensure timely, efficient and effective services to customers. The grantee’s Customer Services Plan shall also be consistent with the highest standards of the cable television industry and the requirements set forth in this chapter.